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Connection issues to 2.4ghz
I am having a problem connecting my Traeger Silverton to my ORBI. The traeger says it can only connect to a 2.4ghz. Every time I try and connect my device it connects on 5ghz and it will not work. How can I change my devise to connect to a 2.4ghz?
Zo18 wrote:
I am having a problem connecting my Traeger Silverton to my ORBI. The traeger says it can only connect to a 2.4ghz. Every time I try and connect my device it connects on 5ghz and it will not work. How can I change my devise to connect to a 2.4ghz?We should clear up one issue first. A device with only a 2.4G WiFi radio cannot connect to a 5G WiFi signal. That is like saying, "I bought a black and white television, but when I turn it on the programs are in color." The grill cannot connect to 5G.
Traeger mentions several times that customers may have problems with WiFi having both 2.4G and 5G:
https://www.traegergrills.com/support/wifire-troubleshooting Apparently, their app is written poorly and requires the phone to be connected at 2.4G while running the initial setup. (After that, it won't matter.)
A procedure that has worked for many Orbi owners is this:
method has worked for many people on the forum:
- Access the Orbi web interface (http://orbilogin.net) using the admin credentials user "admin" and the Orbi router password (not the WiFi password)
- Navigate to the Advanced Tab, Advanced Settings, Wireless Settings
- Uncheck the box "Broadcast SSID on 5G Channel"
This will not affect any devices which are currently attached to the Orbi at 5G. - On the smartphone settings, "forget" the Orbi WiFi
- Search for WiFi networks and select the Orbi WiFi
- Enter the WiF password and connect
- At this point, open the IoT app and go through the steps
- After the device is connected, reverse the steps
Check the box "Broadcast SSID"
"Forget Orbi WiFi"
Search for and connect.
Please give this a try and comment on how it went.
13 Replies
If your SmartPhone keeps connecting to the 5GHz band, then try moving further away from your router and satellite with the phone. The 2.4GHz signal has a longer range than 5GHz, but a slower bandwidth. So if you are 50 feet or more away from the router/satellite, your phone may change to the 2.4GHz signal. Once it does, then do the setup of the IoT device.
I tried moving around, but it will only stick to 5ghz
Zo18 wrote:
I am having a problem connecting my Traeger Silverton to my ORBI. The traeger says it can only connect to a 2.4ghz. Every time I try and connect my device it connects on 5ghz and it will not work. How can I change my devise to connect to a 2.4ghz?We should clear up one issue first. A device with only a 2.4G WiFi radio cannot connect to a 5G WiFi signal. That is like saying, "I bought a black and white television, but when I turn it on the programs are in color." The grill cannot connect to 5G.
Traeger mentions several times that customers may have problems with WiFi having both 2.4G and 5G:
https://www.traegergrills.com/support/wifire-troubleshooting Apparently, their app is written poorly and requires the phone to be connected at 2.4G while running the initial setup. (After that, it won't matter.)
A procedure that has worked for many Orbi owners is this:
method has worked for many people on the forum:
- Access the Orbi web interface (http://orbilogin.net) using the admin credentials user "admin" and the Orbi router password (not the WiFi password)
- Navigate to the Advanced Tab, Advanced Settings, Wireless Settings
- Uncheck the box "Broadcast SSID on 5G Channel"
This will not affect any devices which are currently attached to the Orbi at 5G. - On the smartphone settings, "forget" the Orbi WiFi
- Search for WiFi networks and select the Orbi WiFi
- Enter the WiF password and connect
- At this point, open the IoT app and go through the steps
- After the device is connected, reverse the steps
Check the box "Broadcast SSID"
"Forget Orbi WiFi"
Search for and connect.
Please give this a try and comment on how it went.
I tried this, but it did not work at all.
- Thank you, this helped immensely!
An update for 2023, I still could not get this to work at all on Android 13. I finally pulled out an old phone running Android 11 and these instructions worked perfectly the first time through on that phone. Disappointed to report that they still haven't fixed this problem in the app and it seems to be broken even worse on newer Android versions.
Zo18 wrote:
I am having a problem connecting my Traeger Silverton to my ORBI.Another toy to add to CrimpOn's list of poorly implemented IoT setup apps.
Please contact Traeger and alert it to the fact that the world is moving into a Mesh world and that its routine will cause grief to an ever larger set of users.
You should turn down the power output of the 5Ghz radio if you choose to take the setup mobile device out at a distance to see if it will connect to the 2.4Ghz radio. Under Advanced Tab/Advanced Settings/Wireless Settings
Zo18 wrote:
I am having a problem connecting my Traeger Silverton to my ORBI. The traeger says it can only connect to a 2.4ghz. Every time I try and connect my device it connects on 5ghz and it will not work. How can I change my devise to connect to a 2.4ghz?- New user finally after 2 hours fixed it
Turn off 20/40 co existence
