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Deleted device

craigawright
Aspirant

Deleted device

I have an Orbi RBK 50 with firmware up to date. I mistakenly deleted a cell phone and after restarts on both phone and Orbi the phone is not being recognized. Is there a fix for this? Tha ks in advance.
Message 1 of 6

Accepted Solutions
CrimpOn
Guru

Re: Deleted device

This sounds like the Orbi web interface is the solution.

http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf 

Page 18 describes how to log in.

Page 47 describes Access Control.

View solution in original post

Message 4 of 6

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CrimpOn
Guru

Re: Deleted device

Deleted from where?

 

When Access Control is enabled on the Orbi router, there is a choice to Allow or Deny "new devices" ability to connect.

This feature is only accessible using the web interface.

Can you check whether it is ON or OFF?

Message 2 of 6
craigawright
Aspirant

Re: Deleted device

I mistakenly deleted my wife's cell phone from the Orbi app. Rebooted both Orbi and cell phone. Cell phone shows "no internet" after deleting.
Message 3 of 6
CrimpOn
Guru

Re: Deleted device

This sounds like the Orbi web interface is the solution.

http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf 

Page 18 describes how to log in.

Page 47 describes Access Control.

Message 4 of 6
craigawright
Aspirant

Re: Deleted device

Thanks, I'll give it a try!!
Message 5 of 6
craigawright
Aspirant

Re: Deleted device

Thanks for your help! Access control information did the trick!!! Have a great day and thanks again!!
Message 6 of 6
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