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Firmware update connection now poor
I updated the firmware on the Orbi router and satellitte today. Now the sateliite fails to connect "good." The connection status is now "poor." I restarted the satellite and re-synced the system. Sti...
fixmacs wrote:No luck. I performed a factory reset of both the Orbi base station and the satellite. The connection begins as GOOD, then after five minutes or so it switches to POOR.
Everything was working perfectly until the firmware update.
You should NOT factory reset the Router for this purpose. Only the Satellite and strictly following the steps explained in this post: https://community.netgear.com/t5/Orbi/Firmware-update-connection-now-poor/m-p/1788574/highlight/true#M68351
How do I perform a WiFi Scan? Does the NG Web interface have a tool? As I stated above, I don't find a NG Orbi admin page that shows the channels used and no means to perform a scan.
I appreciate your comments. Maintaining this device is worse than any other I've had. The worst. Why doesnt' Netgear field test these things? Usability testing. Beta testing. I will go through troubleshooting steps, again but I cannot find the information regarding what channels any device is using. The Netgear Orbi admin interface has no such thing that I can find.
fixmacs wrote:How do I perform a WiFi Scan? Does the NG Web interface have a tool? As I stated above, I don't find a NG Orbi admin page that shows the channels used and no means to perform a scan.
I appreciate your comments. Maintaining this device is worse than any other I've had. The worst. Why doesnt' Netgear field test these things? Usability testing. Beta testing. I will go through troubleshooting steps, again but I cannot find the information regarding what channels any device is using. The Netgear Orbi admin interface has no such thing that I can find.
was your network ever working?
why do you want to scan your wifi? your results will change from hour/day to hour/day.
For mobile Pads there is WiFi Analyser, Net Analyzer and WiFi Sweetspots. Sweetspots gives you connection rates between the mobile device and WiFi AP device. Handy to see how fast the connetion rate is while troubleshooting.
You can manually set channels on Orbi. Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
fixmacs wrote:How do I perform a WiFi Scan? Does the NG Web interface have a tool? As I stated above, I don't find a NG Orbi admin page that shows the channels used and no means to perform a scan.
I appreciate your comments. Maintaining this device is worse than any other I've had. The worst. Why doesnt' Netgear field test these things? Usability testing. Beta testing. I will go through troubleshooting steps, again but I cannot find the information regarding what channels any device is using. The Netgear Orbi admin interface has no such thing that I can find.
FURRYe38 wrote:For mobile Pads there is WiFi Analyser, Net Analyzer and WiFi Sweetspots. Sweetspots gives you connection rates between the mobile device and WiFi AP device. Handy to see how fast the connetion rate is while troubleshooting.
You can manually set channels on Orbi. Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?these are a waste of time. without knowing what exactly you're looking at, you're more prone to make things worse (if you can figure out what to change).
it's best to leave the wifi channel select in AUTO. Anyone who has performed a wifi scan on channels in use will note it all changes within a matter of minutes. your neighbors are probably doing the same thing. chasing you. unless you're on the moon with no neighbors you're better off to leave the wifi channel select to Orbi.
Lets let the OP make that decision for himself. He asked for information and it's been given. They have the ability to learn as they go. Those apps are not complicated. Very easy to use.
Thank you everyone for your kind suggestions. I have implemented every suggestion to no avail. The Backhaul status of the RBS50 remains POOR after the intial connection declares GOOD, then it goes into SYNC MODE, then displays a POOR backhaul connection. The Orbi and satellite are less than 40 feet apart and recorded GOOD connections prior to the firmware update.
fixmacs wrote:Thank you everyone for your kind suggestions. I have implemented every suggestion to no avail. The Backhaul status of the RBS50 remains POOR after the intial connection declares GOOD, then it goes into SYNC MODE, then displays a POOR backhaul connection. The Orbi and satellite are less than 40 feet apart and recorded GOOD connections prior to the firmware update.
Never did hear what firmware you have.
- The firmware is V2.3.5.30
You might revert back to prior working FW and factory reset and setup from scratch and see if this fixes this for you.
fixmacs wrote:Thank you everyone for your kind suggestions. I have implemented every suggestion to no avail. The Backhaul status of the RBS50 remains POOR after the intial connection declares GOOD, then it goes into SYNC MODE, then displays a POOR backhaul connection. The Orbi and satellite are less than 40 feet apart and recorded GOOD connections prior to the firmware update.
Is this possible, downgrading the firmware?
