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Solved
Half gray bars between satellite and router - how to fix this?
I noticed when my device is on the 5 Ghz band connected to the satellite, I can sometimes connect at my max speed. Other times(for no reason), I am about half my speed. Today I logged into the satellte during one of these half speed connection times, and noticed in the satellite status there are half 'gray' bars between the satellite and router. I suspect this is why I am only getting half my speed. See picture below. What does this mean? How do I fix it? My satellite is not that far away from the router (maybe 15-20 feet) on the other side of the home, and the connection did show a blue light when I set it up. I have the most recent firmware version on both the router and satellite (1.4.0.34).
I exchanged my Orbi 3-pack at Costco and the new hardware solved this problem. I am now running normally and no longer see the half gray bars between the router and satellite (as in the picture above). I am getting full, stable speed at the satellite. Thanks swrtwdrv for the suggestion. It was a hardware problem after all!
4 Replies
Gee. I didn't know the status page indicated link quality. I couldn't view your picture tho. One of my satellites is about 70' away through a couple of walls, and it shows all blue on the status page. If you didn't do a factory reset after the firmware upgrade, then do it now on the satellite and router.
- I did do factory resets. The satellite connection works great for awhile then for no reason goes back to half connnection speed. I do a power reset on router and the satellite works good again for while then later goes back to half connection speed or lower
My guess is you have faulty equipment. Return if you can, or contact tech support.
I exchanged my Orbi 3-pack at Costco and the new hardware solved this problem. I am now running normally and no longer see the half gray bars between the router and satellite (as in the picture above). I am getting full, stable speed at the satellite. Thanks swrtwdrv for the suggestion. It was a hardware problem after all!