New router can’t connect to orbi

Question

Mshep1234 · Answer

I am going through setup wizard and get stuck when it tries to connect to orbi it says unable to connect

plemans · Answer

We need more details.&nbsp;1. What orbi model do you have?2. What "new router" are you connecting to it?3. what modem/gateway do you have?&nbsp;4. How are you actually setting it up? Are you connecting the orbi to a gateway and then the new router to the orbi or some other method.&nbsp;Details are key

Mshep1234 · Answer

Hi it’s the rbr50 v2We have just had the latest virgin media hub 4 installed. Orbi was working great before then.We have the orbi connected to the new hub 4 router from virgin. Thanks!

plemans · Answer

The virgin hub 4 has its own integrated routing functions. That can put you in a double nat.&nbsp;couple things you can do to fix it. (only use 1 method)1. put the vigin hub in modem only/passthrough mode. It disables its router function. Contact your isp for help with this.&nbsp;2. put the netgear in access point mode. disables a few features on the orbi but leaves wireless and ethernet working.&nbsp;3. put the netgears ip address into the virgin hubs dmz.&nbsp;

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New router can’t connect to orbi

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