Not reaching full internet speed - RBR20

[tmbslce]

First post, so hopefully someone can help.  I have recently moved into a smaller house.  We had tech support help us set up the custom Orbi settings the first time around, but now we have moved, I cannot seem to get the full network speed with my Orbi system.  We have 1GB service, which the Orbi network speed test shows I am getting almost all of it.  The Rogers modem, when in router mode, can deliver close to 1GB speed on the main floor.  Orbi won't return more than 400MB even when the device is sitting next to the main router.

We have the Router plugged into our Rogers modem (in bridge mode) and the satelitte is probably about 25 feet away on another level.  I have seen you are supposed to have 30ft distance, but based on the location of where the router has to be, I am not sure that is possible.  Is that interfering with our speed?

I have upgraded to latest firmware, I have played around with the settings based off support forums that I have read here.  Currently running:

Enabled Implicit Beamforming, MU-MIMO and WMM.

Daisy Chain - Disabled
Fast Roaming - Disabled
Armor - Disabeld
Disabled IPv6

Enabled 20/40Mhz Coexistence
Logs - Unticked logging of DoS attacks and Port scans
Channel 1 for 2.4 Ghz and Channel 36 for 5Ghz
Guest Network - Disabled

Can someone help me troubleshoot??

[FURRYe38]

Most 5Ghz AC wifi devices will not ever see anything near 900Mpbs. Wired yes. 

Due to hardward design and support, this limits the wifi connection speeds seen on 5Ghz AC. Most will max out at around 400-500Mpbs. 

https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed

[tmbslce]

When this was setup at my previous residence, it was reaching 700GB or so speed. Here I’m lucky if I get 200GB most of the time. It’s also unstable. Any recommendations to maximize whatever performance it can give?

[vajim]

did you have 1GB service in your previous residence?  how were the speed there?

each to his/her own but I'm not a fan of running 2 routers in the same network

[tmbslce]

I actually had 600GB service, that almost always provided closer to 700GB.  So the Orbi was very effective.  

To clarify, I don't run 2 routers.  The Orbi router has to be plugged into the ISP modem, and then I have a satellite ~25ft away.

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What WiFi devices are you using to speed test with? 

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M970...

You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-...

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@tmbslce wrote:
When this was setup at my previous residence, it was reaching 700GB or so speed. Here I’m lucky if I get 200GB most of the time. It’s also unstable. Any recommendations to maximize whatever performance it can give?

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[vajim]

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@tmbslce wrote:

I actually had 600GB service, that almost always provided closer to 700GB.  So the Orbi was very effective.  

To clarify, I don't run 2 routers.  The Orbi router has to be plugged into the ISP modem, and then I have a satellite ~25ft away.

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tell us about your modem?

[tmbslce]

The ISP (Rogers) use the Gateway modem.  I pulled the specs from my modem login:

System Hardware

Model:CGM4140COM

Vendor:Technicolor

Hardware Revision:2.2

Serial Number:2133060484112458

Processor Speed:1503 MHz

DRAM Total Memory:1024 MB

DRAM Used Memory:638 MB

DRAM Available Memory:386 MB

Flash Total Memory:2048 MB

Flash Used Memory:162 MB

Flash Available Memory:1886 MB

[vajim]

I believe your modem has a built in router already.

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

[tmbslce]

I currently have the Gateway modem in bridge mode and connected to the Orbi.  The Orbi is in router mode.  Is there a speed or stability benefit to having the Orbi in AP mode rather than router mode in this setup?

[vajim]

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@tmbslce wrote:

I currently have the Gateway modem in bridge mode and connected to the Orbi.  The Orbi is in router mode.  Is there a speed or stability benefit to having the Orbi in AP mode rather than router mode in this setup?

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i can't help you with the different modes, perhaps this will:

https://community.netgear.com/t5/Orbi/Router-vs-AP-mode/td-p/1730798#:~:text=If%20that%20is%20your%2....

[FURRYe38]

What WiFi devices are you using to speed test with? 

Is Circle enabled on the RBR? 

Has a factory reset and setup from scratch been performed yet? 

Definately try AP mode with the RBR and the modem in router mode. 

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@tmbslce wrote:

I currently have the Gateway modem in bridge mode and connected to the Orbi.  The Orbi is in router mode.  Is there a speed or stability benefit to having the Orbi in AP mode rather than router mode in this setup?

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[vajim]

i can't help you with the different modes, perhaps this will:

https://community.netgear.com/t5/Orbi/Router-vs-AP-mode/td-p/1730798#:~:text=If%20that%20is%20your%2....

Message 11 of 12

[vajim]

i can't help you with the different modes, perhaps this will:

https://community.netgear.com/t5/Orbi/Router-vs-AP-mode/td-p/1730798#:~:text=If%20that%20is%20your%2....

[tmbslce]

I have been using my M1 Macbook Pro and iPhone 11Pro.  Circle is disabled, and I have completed a factory reset and brand new setup which did not help unfortunately.

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@FURRYe38 wrote:

What WiFi devices are you using to speed test with? 

Is Circle enabled on the RBR? 

Has a factory reset and setup from scratch been performed yet? 

I have not tried this yet, so will give it a go and see how it works.

Definately try AP mode with the RBR and the modem in router mode. 

[FURRYe38]

Check your connection rates with WiFi sweetspots for the iphone. 

On Mac Book, Hold Opt button then right click on the wifi icon to see details about the connection. Rate should be displayed. 

iOhone is only 2x2 so you'll not see much over 400-500Mb. 

My Mac Book 2018 just under 500Mpbs connected at 866Mbs rate wiich is max on Orbi AC 5Ghz. Just tested my iphone 12 Max just tested 500Mpbs at 640Mpbs rate with that wifisweet spots app. My Mac Book does 700Mbps on a AX system since it can connect at 1300Mpbs. Iphone is still about the same on a AX system due ot the 2x2 antenna design. 4x4 or higher is needed to achieve higher speeds beyong 500Mpbs. 

[tmbslce]

Thanks for the support.  I moved the router and satellite as far as away from each as the logistics of the house would permit, and that seems to have improved speed and consistency.  Getting around 450mbps and no patchiness.  I am still having issues with my sons PS5, with the connection tests only clocking ~45mbps when it is only metres from the router.  I am not sure if that is Playstation issue though.

[vajim]

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@tmbslce wrote:

Thanks for the support.  I moved the router and satellite as far as away from each as the logistics of the house would permit, and that seems to have improved speed and consistency.  Getting around 450mbps and no patchiness.  I am still having issues with my sons PS5, with the connection tests only clocking ~45mbps when it is only metres from the router.  I am not sure if that is Playstation issue though.

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glad to hear you're seeing some improvement.

I believe the recommended distance between the router and sats is 30 feet

[FURRYe38]

Cna you wire connect the PS5 to the RBR or an RBS? 

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@tmbslce wrote:

Thanks for the support.  I moved the router and satellite as far as away from each as the logistics of the house would permit, and that seems to have improved speed and consistency.  Getting around 450mbps and no patchiness.  I am still having issues with my sons PS5, with the connection tests only clocking ~45mbps when it is only metres from the router.  I am not sure if that is Playstation issue though.

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