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Forum Discussion
ORBI LOSES/DROPS INTERNET CONNECTION
RBR50 keeps losing internet connection. All devices are conntected to the orbi WiFi but there is no internet connection. The internet connection is dropped mulitple times per day. I currently have...
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following:
MIMO, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s).
You may need to factory reset the router and satellite and set up from scratch as a last resort:
Npran wrote:
Thank you,
Just bought an orbi, updated the firmware first thing. Did a clean setup and went about 2 hours before I started experiencing these drops.
Reset firmware, fought with getting it reconfigured only to experience the same thing.
Had mu-mimo enabled, beamforming, ipv6 and default DNS. Disabled ipv6 with no success, disabled mu-mimo and changed to the recommended DNS. I guess we'll see but it's been slightly better. I need this to work... I have gigabit internet, and google wifi was only giving me 120mbps. So far early tests with the orbi have be at 530 Mbps so there is great potential if the internet doesn't drop.
What is the Mfr and model# of the IP modem the Orbi is connected too?
Actiontec T3200M
What is the size of your home? Sq Ft?
2000
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
40ft
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Channel 6
Any Wifi Neighbors near by? If so, how many?
Yes, about 11 other broadcasted ssid
Try disabling the following:
MIMO, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s)
All disabled currently. Also, I reduced the broadcast strength of 2.4 GHz to 50% and 5 GHz to 75%.
I have 5 Google home, two echo, Chromecast ultra, apple TV, Phillips hue with 17 lights, TV, ps3, ps4, Nintendo switch, Asus rp-a68u (bridge mode), two phones (iPhone and note) a tablet, two laptops (MacBook pro and windows 10) and wireless printer connected wirelessly.
Seems stable today, was up until 4 am configuring and signing reserved addresses to everything. Been using the smartphones intermittently, MacBook frequently and ps4 most part of the afternoon without a hitch.
Actiontec T3200M
What is the size of your home? Sq Ft?
2000
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
40ft
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Channel 6
Any Wifi Neighbors near by? If so, how many?
Yes, about 11 other broadcasted ssid
Try disabling the following:
MIMO, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s)
All disabled currently. Also, I reduced the broadcast strength of 2.4 GHz to 50% and 5 GHz to 75%.
I have 5 Google home, two echo, Chromecast ultra, apple TV, Phillips hue with 17 lights, TV, ps3, ps4, Nintendo switch, Asus rp-a68u (bridge mode), two phones (iPhone and note) a tablet, two laptops (MacBook pro and windows 10) and wireless printer connected wirelessly.
Seems stable today, was up until 4 am configuring and signing reserved addresses to everything. Been using the smartphones intermittently, MacBook frequently and ps4 most part of the afternoon without a hitch.
What happens if you turn of the all of the following?
5 Google home, two echo, Chromecast ultra, and Phillips hue with 17 lights
Npran wrote:
What is the Mfr and model# of the IP modem the Orbi is connected too?
Actiontec T3200M
What is the size of your home? Sq Ft?
2000
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
40ft
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Channel 6
Any Wifi Neighbors near by? If so, how many?
Yes, about 11 other broadcasted ssid
Try disabling the following:
MIMO, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s)
All disabled currently. Also, I reduced the broadcast strength of 2.4 GHz to 50% and 5 GHz to 75%.
I have 5 Google home, two echo, Chromecast ultra, apple TV, Phillips hue with 17 lights, TV, ps3, ps4, Nintendo switch, Asus rp-a68u (bridge mode), two phones (iPhone and note) a tablet, two laptops (MacBook pro and windows 10) and wireless printer connected wirelessly.
Seems stable today, was up until 4 am configuring and signing reserved addresses to everything. Been using the smartphones intermittently, MacBook frequently and ps4 most part of the afternoon without a hitch.- I'll try it out, but that's not really a fix. If a router can't handle a smart home, it has no business being on the market in this day and age.
Yesterday, the satellite crashed twice, and it seems like when the 2.4 GHz is utilized its when hell breaks loose. I think I'm going to try with no 2.4 GHz as I do have a bridge for the items that still utilize the older standard.
Thank you