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Forum Discussion

Aspirant

Apr 14, 2020

ORBi not showing connected devices

Hi, my Orbi is still not showing any connected devices, will Netgear put out a patch to this anytime soon?

Guru - Experienced User

Apr 14, 2020

Please try a factory reset and setup from scratch with the RBR and RBS. If this fails, downgrade to v30 version of FW.

https://community.netgear.com/t5/Orbi/Orbi-Why-do-I-have-to-factory-reset-to-get-Attached-Devices-to/m-p/1892669/highlight/false#M88462

Aspirant

Apr 14, 2020

How do I downgrade? Any why is Netgear not addressing this as it seems to have been an issue for some time now?

FURRYe38
Guru - Experienced User
Apr 14, 2020
Download the FW files for the RBS and RBR. Apply the RBS first then the RBR lastly.
https://www.netgear.com/support/

Not everyone is having this problem.
Something to contact NG support and let them know what your seeing:
https://www.netgear.com/support/#