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Forum Discussion

Aspirant

Apr 14, 2020

ORBi not showing connected devices

Hi, my Orbi is still not showing any connected devices, will Netgear put out a patch to this anytime soon?

Guru - Experienced User

Apr 14, 2020

Please try a factory reset and setup from scratch with the RBR and RBS. If this fails, downgrade to v30 version of FW.

https://community.netgear.com/t5/Orbi/Orbi-Why-do-I-have-to-factory-reset-to-get-Attached-Devices-to/m-p/1892669/highlight/false#M88462

Retired_Member

Apr 15, 2020

factory reset is NOT required

Smarcus
Aspirant
Apr 15, 2020
So if not factory reset, what can I do to make it work?
- Retired_Member
  Apr 15, 2020
  Smarcus wrote:
  So if not factory reset, what can I do to make it work?
  it's probably firmware related.
  
  have you told us about your firmware, as in what do you currently have, last update, etc?
- FURRYe38
  Guru - Experienced User
  Apr 15, 2020
  Please try a factory reset and setup from scratch with the RBR and RBS.
  https://community.netgear.com/t5/Orbi/Orbi-Why-do-I-have-to-factory-reset-to-get-Attached-Devices-to/m-p/1892669/highlight/false#M88462
  Smarcus wrote:
  So if not factory reset, what can I do to make it work?
  - Retired_Member
    Apr 15, 2020
    why is a factory reset considered a cure all???