Orbi AC2200

[tranli87]

I recently purchases the Netgear Orbi AC 2200, Model # RBK43S-100NAS.  I followed the steps by step set up on my phone for the orbi router and satellites, but when I completed th process I get the following light colors:

Router RBR40 (Magenta)

Orbi Sateliite-1 (Yelllow)

Orbi Sateliite-2 (Green)

I do not know what I did wrong or missed during the set up, but should all of the colors be green?

Please advise.

[FURRYe38]

What Firmware version is currently loaded? Version needs to be the same on the RBR and RBSs. 

What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean

[CrimpOn]

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@tranli87 wrote:

I recently purchases the Netgear Orbi AC 2200, Model # RBK43S-100NAS.  I followed the steps by step set up on my phone for the orbi router and satellites, but when I completed th process I get the following light colors:

I do not know what I did wrong or missed during the set up, but should all of the colors be green?

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Yes, all three "dots" are supposed to be GREEN. 

Satellite #2 is connected to Satellite #1 and has a GOOD WiFi backhaul link between them.

Satellite #1 is connected to the Router, but has a POOR WiFi backhaul link.  It should be closer to the Router.

The Router has a "problem" with the internet link.

My experience is 99% with the Orbi web interface.  Do you have a device with a big enough screen to display the Orbi web interface?

i.e. use a web browser to http://orbilogin.net

There is another Orbi forum which is watched by users who are really familiar with the Orbi "app".  They have probably seen this situation many times and can respond quickly with advice.