Orbi RBK30, flashing white all the time

[Taeba]

So after a power outage our Orbi continuously flashes white, I have power cycled it. No change, I have tried syncing , no change....went to factory reset the main unit and it won't go amber colour, the satellite will but not the base unit.  This was working great until the power outage, we have only had it a few weeks. And now I'm thinking we own an expensive paper weight.  Can anyone help with some suggestions, bearing in mind I'm not that tech minded lol.

[DarrenM]

Hello Taeba

we have identified this as a issue with the RBK40/30 units and you will need to contact support they will be able to help with this issue

http://www.netgear.com/support/contact.aspx

DarrenM

[Taeba]

Hi Darren M,

Thanks foir the reply.

I have contacted Netgear, and they have had me run ping tests etc, and it looks like I have a defective Orbi, so they are going to replace my system.

Taeba