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Orbi RBK50 power light flashingred after v1.11.0.8 update

supaderp
Aspirant

Orbi RBK50 power light flashingred after v1.11.0.8 update

Hi,

I tried updating following the instructions from Netgear site : i.e. Update satellite first then router.

After updating the satellite, it was ok. However, while updating the router, the power light just kept flashing red for the next 3 hours.

I checked my default gateway and its currenltly blank. It seems like my default gateway just disappeared.

 

Model: RBK50.

 

Advice?

Message 1 of 6
DarrenM
Sr. NETGEAR Moderator

Re: Orbi RBK50 power light flashingred after v1.11.0.8 update

Hello Supaderp

 

Have you held the reset button for 10 seconds to factory reset the unit? If that does not work the firmware may of went corrupt when updating the unit and I would suggest contacting support.

 

http://www.netgear.com/support/contact.aspx

 

DarrenM

Message 2 of 6
EMPTY
Aspirant

Re: Orbi RBK50 power light flashingred after v1.11.0.8 update

Similar thing happened to me. Satellite update was successful but router is just flashing green. Can't reset, tried manual way of updating firmware and still can't connect to it. Will contact support tomorrow.
Message 3 of 6
supaderp
Aspirant

Re: Orbi RBK50 power light flashingred after v1.11.0.8 update

It's bricked. Had to RMA the device. 

 

 

Message 4 of 6
EMPTY
Aspirant

Re: Orbi RBK50 power light flashingred after v1.11.0.8 update

Just submitted my next business day RMA Smiley Sad

Message 5 of 6
EMPTY
Aspirant

Re: Orbi RBK50 power light flashingred after v1.11.0.8 update

RMA'd the unit.  Recieved the new one and was able to update to beta firmware.  All is good after the update!  

Message 6 of 6
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