NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBR/RBS50 Firmware Update - firmware file is incorrect
My current firmware for my new Orbi RBR50 Router is V2.1.4.16_1.1.23. While trying to download and install the latest firmware update (Version 2.2.1.210), following all the instructions to the letter...
Dear All,
I have gotten to the bottom of the issue finally! My Internet Service Provider (ISP) confirmed with me that their co-branded software is the one preventing all the manual firmware updates I am doing. So unless they themselves release the next firmware update, then I can't do anything else for now :smileysad:. Very frustrating but at least that much has been made clear! At the moment I wouldn't want to hijack my system to netgear default system (removing the co-branding software from the ISP) as it may render it useless for this specific ISP and then they'll penalize me for ruining the device.
Thank you to all who helped.
FURRYe38 wrote:
If you got your Orbi from that ISP who has there branding on the case, then you'll need to contact them as they will probably have updated FW for there Orbi systems. Sometimes ISP get HW from NG and the ISP develop there own FW on NG hardware. In this case, the FW from NG will not work on a specifi branded Orbi system.
jiac wrote:
Please reflash the same firmware version (v2.1.4.16_1.1.23). Once done, try again the auto firmware update.
I'm sorry, I googled how to reflash firmware and I saw an article but it seems very technical and involves hardware tweaking. Might be a bit too technical for me. Otherwise, could you share how one could reflash the firmware as suggested, please? (sorry if it sounds like spoonfeeding... I'm just a layman).
Is there anything else on your network? The modem, for example, what is it?
I took snapshots of the setup in my apartment. Please note that these have been setup by others and we are just end users (I'm not a very technical person):
This is the router information from the admin panel:
Thank you.
michaelkenward wrote:
jiac wrote:
I did this today:
TRIED to manually update firmware downloaded from orbi V2.1.4.16 as per your advice. Followed all instructions to the letter and this is the error message I get right after uploading:
This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.
Still cannot find viable solution how to install the latest firmware. :-(
Strange. Can you check again the currently installed version?
You could see if a factory reset will unclog the thing.
Is there anything else on your network? The modem, for example, what is it?
Hey.
I registered literally to help you.
Had the exact same issue. Found I had to download and install the next immediate firmware released after the one installed on the router. If you access the support page of your router. Under downloads. You’ll see “Previous Versions” click and find the next version number after yours and keep going up. After updating try “Checking for Firmware” on the router. If nothing is detected. Update to the next available
Going up until the router eventually auto detected the latest and updated for me.
For some reason you cannot directly update from such a older version straight to the newest. Never worked for me. Same error message.
Once I started updating one by one as released I came right. And have had no issues ever since.
I registered literally to help you.
Had the exact same issue. Found I had to download and install the next immediate firmware released after the one installed on the router. If you access the support page of your router. Under downloads. You’ll see “Previous Versions” click and find the next version number after yours and keep going up. After updating try “Checking for Firmware” on the router. If nothing is detected. Update to the next available
Going up until the router eventually auto detected the latest and updated for me.
For some reason you cannot directly update from such a older version straight to the newest. Never worked for me. Same error message.
Once I started updating one by one as released I came right. And have had no issues ever since.
I just looked at his situation and made a new thread on it. His scenario is a little different. he has the previous version of firmware (not mulitple versions ago) . His orbi is "branded" with his ISPs company name in the GUI!
I tried rolling back and rolling forward firmware and it will not take any .img file upon upload.
Please provide comments on the new thread that talks to this Branding issue.
Chuck_M wrote:
I just looked at his situation and made a new thread on it.
