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Forum Discussion
Orbi RBR50 Device Names not Saving
I'm using the RBR50 through my Verizon Router as an AP and I'm trying to change the device names of my connected devices to know which device is which. Initially, when I was setting up the first few...
Are you referring to v2.5.0.38?
NG is aware of the naming device issue. Its nothing critical so if your bothered by this, you can down grade and wait for next FW update.
LimeyBob wrote:20 was and error it is release 2.5.0.28
I did the upgrade from the router
I likewise have experienced the device naming issue with the V2.5.0.38 firmware release. The device names became completely messed up with the firmware update from V2.3.5.30. I also reset to factory settings (both through the GUI and repeated with the reset button) and manually reprogrammed the router and found that I could not edit several of my devices model, name or type. I have attempted to roll back to V2.3.5.30, but the router and satellites upgrade themselves again to the broken firmware when connected to the internet.
It is very disappointing that a company like Netgear continues to release buggy firmware on the Orbi hardware.
tomschmidt wrote:I likewise have experienced the device naming issue with the V2.5.0.38 firmware release. The device names became completely messed up with the firmware update from V2.3.5.30. I also reset to factory settings (both through the GUI and repeated with the reset button) and manually reprogrammed the router and found that I could not edit several of my devices model, name or type. I have attempted to roll back to V2.3.5.30, but the router and satellites upgrade themselves again to the broken firmware when connected to the internet.
It is very disappointing that a company like Netgear continues to release buggy firmware on the Orbi hardware.
Sad.....and to think....all of this due to a manual firmware update
NG is aware of the naming device issue. Its nothing critical so if your bothered by this, you can down grade and wait for next FW update.
tomschmidt wrote:I likewise have experienced the device naming issue with the V2.5.0.38 firmware release. The device names became completely messed up with the firmware update from V2.3.5.30. I also reset to factory settings (both through the GUI and repeated with the reset button) and manually reprogrammed the router and found that I could not edit several of my devices model, name or type. I have attempted to roll back to V2.3.5.30, but the router and satellites upgrade themselves again to the broken firmware when connected to the internet.
It is very disappointing that a company like Netgear continues to release buggy firmware on the Orbi hardware.
Your response is a joke!
Theres nothing we can do here in the forums so it all in NG hands. Either wait or revert.
Good Luck.
schornstadt wrote:Your response is a joke!
Sometimes the truth hurts.
schornstadt wrote:Your response is a joke!
Hey Buddy, I know that you're frustrated but the naming issue is such a minor issue that we can all wait for a fix. I'm not sure if you've done any coding or bug fixing, but things sometimes just break with no warning or reason. As we've said before, the first few name changes stick, so there's really no way for them to check for something like this.
Just relax and wait for the fix like the rest of us.
I agree, VAJim and his responses are a joke. This isn't 2005 and the Orbi is advertised as a product for the masses. The Orbi app has almost all advanced functionality stripped from it BUT even has the ability to easily update the FW in it... but yet it's everyone's fault for updating the FW.
The device name bug has occured in other releases, it should be a part of regression testing by now. It's also present on the majority of users, not just a few one off configurations.
At least Furry makes sensible posts to help people, but VAJim just blaming people on updating in this day and age is laughable. Can't wait to see his next response blaming consumers on updating. With a mentality like that, you could never run a business. Cheers.
Hixz wrote:I agree, VAJim and his responses are a joke. This isn't 2005 and the Orbi is advertised as a product for the masses. The Orbi app has almost all advanced functionality stripped from it BUT even has the ability to easily update the FW in it... but yet it's everyone's fault for updating the FW.
The device name bug has occured in other releases, it should be a part of regression testing by now. It's also present on the majority of users, not just a few one off configurations.
At least Furry makes sensible posts to help people, but VAJim just blaming people on updating in this day and age is laughable. Can't wait to see his next response blaming consumers on updating. With a mentality like that, you could never run a business. Cheers.
The only joke to be found in my responses is in the moment you and others made the decision to upgrade your firmware manually. It was your decision and now you come in here and complain.
The background is that NG tried to accommodate folks and did change their policy from pushing ALL firmware updates to now only pushing those that contain major revisions. The other updates you see on the login are available but NOT required. User beware, live on the edge, or be proud of your beta tester card.
There is enough blame to go around for both NG and those that are click happy. I only try to remind folks that things were fine before they jumped off the cliff. Enjoy the ride.
Orbi works for me and others as well with v38 aside the device naming issue.
Im here, with others, to help get users systems up and runniing regardless of version of FW. Orbi does work. Just need to take time to help everyone out when these problems arise. Smart or not smart. :smileywink:
NG isn't perfect not are other router Mfrs. Maybe some do it better then others. However this is NG and we have NG products. So were here to get the problems solved as best as we can. It's unfortunate that some have the support skills, experience and don't understand this.
Hixz wrote:I agree, VAJim and his responses are a joke. This isn't 2005 and the Orbi is advertised as a product for the masses. The Orbi app has almost all advanced functionality stripped from it BUT even has the ability to easily update the FW in it... but yet it's everyone's fault for updating the FW.
The device name bug has occured in other releases, it should be a part of regression testing by now. It's also present on the majority of users, not just a few one off configurations.
At least Furry makes sensible posts to help people, but VAJim just blaming people on updating in this day and age is laughable. Can't wait to see his next response blaming consumers on updating. With a mentality like that, you could never run a business. Cheers.
FURRYe38 wrote:Orbi works for me and others as well with v38 aside the device naming issue.
Im here, with others, to help get users systems up and runniing regardless of version of FW. Orbi does work. Just need to take time to help everyone out when these problems arise. Smart or not smart. :smileywink:
NG isn't perfect not are other router Mfrs. Maybe some do it better then others. However this is NG and we have NG products. So were here to get the problems solved as best as we can. It's unfortunate that some have the support skills, experience and don't understand this.
Not smart translates to wasting peoples time.
You would be a better service to this community, in the case of firmware, to at least advertise, as I have being saying all along, the current NG firmware policy and how it relates to updates. How easily we forget NGs ‘push-all’ policy of the past and all those who cried.
Most who have experienced problems performing manual firmware updates could have avoided their setback had they done a simple search in this community and read the results. In your effort to get users systems up and running, education should be key and that’s the part I believe you’re missing, providing a means to avoid problems like this to begin with.
You obviously have a wealth of NG product knowledge; however, in your situation it appears to be more of a case where you have the opportunity to copy/paste more prerecorded responses thus inflating your value to the community.
At the end of the day, one can only surmise that you advocate folks updating their firmware manually at all costs thus fine-tuning a bad firmware version, which in reality only provides a band-aid to firmware quality control. After all, it works for you, why not all?
Looks like my last post has been removed.....so sad.
WoW, joking and laughing at customer's expense !
Someday they will be laughed at.
FURRYe38 But how do I downgrade?? When I try to just upload the prior firmware it tells me it cant upload it and to be sure to choose the correct firmware for my device (which it is). I am having other major problems since this sh***y update and they obviously aren't taking any of these issues seriously since it's been a month and nothing has been done.
Since this update my satellite will only carry 1-2 of my 27 devices leaving the rest to bog down my router. That is the whole reason I paid so much for this system...to increase the speed and functionality of my wifi with multiple smart devices, cameras, computers and phones by extending the range and spreading them over the 2...which doesn't do much when it assigns devices that are close to one to the further router.
It is also now assigning high broadband devices like my Nest IQ cameras to 2.4g and small devices like bulbs and locks to 5g so my cameras are taking *FOREVER* to view and my FireTv keeps buffering (and I dont have cable)...I can't help but wonder if the icons that we can no longer change tell the firmware how to prioritize the speed...in which case it is NOT a minor, non-"critical", put it off for months, kind of issue. I can't even use wifi on my iphone in bed and the satellite is 15ft away *in the same room*, with no walls or barriers and the main router directly across the hall about 20-30ft away. For example...my 2 backyard IQ Nest cameras (that I use to keep an eye on my dog, not just security you rarely view)are 10 and 20ft from my satellite which sits right next to the back door are now being assigned to my main router which is upwards of 60+ft away from the cameras and through 4 walls. Seriously?!
I tried to contact support to get some answers but it wont allow me to because I'm outside my comp window...which is absolute BS. Setup issues and whatnot I get, but to not allow me to contact support with issues caused by errors in THEIR poorly tested updates is simply unacceptable!
Please help me downgrade so I can get my functionality back while we wait months on end for NG to get around to fixing this?????
Thank you in advance!
RodanThrelos But this ISNT just a "minor issue". And *none* of my name changes stick and they've known about it for a month or more. I am having MAJOR issues since this sh***y update and they obviously aren't taking any of these problems seriously since it's been a month and nothing has been done.
Since this update my satellite will only carry 1-2 of my 27 devices spread across the larger range I am trying to cover, leaving the rest to significantly slow and bog down my main router. That is the whole reason I paid so much for this system...to increase the speed and functionality of my wifi with multiple smart devices, cameras, computers and phones by extending the range and spreading them over the 2...which doesn't do much when it assigns devices that are close to one to the further router. For example...my 2 backyard IQ Nest cameras (that I use to keep an eye on my dog, not just security you rarely view) are 10 and 20ft from my satellite which sits right next to the back door are now being assigned to my main router which is upwards of 60+ft away from the cameras and through 4 walls. Seriously?! I have these cameras to ensure the safety and security of my dog, so I consider this a VERY CRITICAL issue when it is preventing me from doing so and potentially drastically slowing my response time should he jump the fence, hurt himself, or the neighbors dog break through the fence (they have a love/hate relationship through the fence). He is a German Shepherd and should any of those things happen it could cost me my dog, a lawsuit, vet bills or any number of other consequences. (And for the record...he is friendly and not aggressive, but he's big, only 3yrs old and full of energy and dogs don't always get along. He is people-loving and dog/animal-selective. And Shepherds tend to be the first to blame against most other breeds, regardless of who instigates it. So it is FAR from minor.)
It is also now assigning high broadband devices like my Nest IQ cameras to 2.4g and small devices like bulbs and locks to 5g so my cameras are taking *FOREVER* to view and my FireTv keeps buffering (and I dont have cable)...I can't help but wonder if the icons that we can no longer change tell the firmware how to prioritize the speed...in which case it is NOT a minor, non-"critical", put it off for months, kind of issue. I can't even use wifi on my iphone in bed and the satellite is less than 15ft away *in the same room*, with no walls or barriers, and the main router directly across the hall about 20-30ft away.
I tried to contact support to get some answers but they wont allow me to because I'm outside my comp window...which is absolute BS. Setup issues and whatnot I get, but to not allow me to contact support with issues caused by errors in THEIR poorly tested updates is simply unacceptable!
When responding, please keep in mind what is minor to you may not be to others...it's not as small and stupid as not liking the little picture.
Also...I am not attacking you, please don't take it that way. I am just frustrated as hell and have spent my entire evening, from 7p when I got home form a long day with a LOT of driving on 2 hrs sleep, exhausted and cranky to now at almost 1a with absolutely no answers or ability to get answers, or anything other than a ton of people agreeing to having the same problem and NG *nowhere to be found*.
Retired_Member Only problem with that is that I DID NOT MANUALLY UPDATE! Mine AUTOMATICALLY updated this horrible update and it's not letting me downgrade! I haven't had to look at my app or the web admin since spring...until now, when I first noticed I can't use wifi on my iphone anymore in bed, 15ft away from the Satallite (with no walls) and 30ft from the main router across the hall. SO WHO'S FAULT IS IT NOW?!
See...I can talk loudly in bold caps too...
tkrdhd wrote:Retired_Member Only problem with that is that I DID NOT MANUALLY UPDATE! Mine AUTOMATICALLY updated this horrible update and it's not letting me downgrade! I haven't had to look at my app or the web admin since spring...until now, when I first noticed I can't use wifi on my iphone anymore in bed, 15ft away from the Satallite (with no walls) and 30ft from the main router across the hall. SO WHO'S FAULT IS IT NOW?!
See...I can talk loudly in bold caps too...
Why are you looking to place blame or fault?
If your network updated the firmware by itself and now it doesn't work, I guess you blame NG. If that doesn't make you feel better then perhaps you return the Orbi and get a different router, only to find that most operate about the same way. Try to relax for in 6 months you won't even remember why you were so upset.
This is moving the needle for a LOT of Netgear users. Time keeps on ticking with no resolution to this. Who else can we blame but Netgear. It's their product that were using and only they can address this issue for us so we must direct our frustration at Netgear. Particularly, when they do nothing about it. And, yes, if my router updates its firmware automatically and then stuff breaks - it is Netgears fault unless the issue happens to be unique to me only. In this case, they broke basic device functionality of the router effecting ALL users.
Anybody on Orbi WiFi 6 with broken devices as well?
Anyone with this issue can you all please email Patrick Lo (CEO of Netgerar) (patrick.lo@netgear.com) and Mark Merrill (CTO of Netgear) (mark.merrill@netgear.com) directly on this issue as it is still not fixed. Maybe once the emails start flooding in directly to them they will start to take this issue seriously.
