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Forum Discussion
Orbi RBR50 White flashing light
I have the White flashing light that many others on here seem to have.
I can't get to the internet to update the Firmware that's been described by others. I hold the reset button for a long period of time hoping to the the White light to turn Amber as others here have stated and that doesn't work.
I used the Chat Support yesterday and was told someone would call me back in 5-15 minutes. No call came.
THe best part is my Warranty expired Dec 29, 2019. So im a couple months passed and now it's dead in the water.
Anyone out there have some thoughts? How can I update the firmware if I can't get to the internet to download it? Or even if I did download it to my laptop using a different WiFi, how do I upload it to my Orbi if I can' access it?
Ugh.......thanks in advance.
13 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Try this, Power OFF the ISP modem for 1 minute. Then back on. Reset the RBR and walk thru the setup wizard with a wired PC connected to the RBR with a web broswer...This should help you get the RBR re-connected.
The reset button on the RBR only need to be pressed for 15 seconds then release.When I follow the Setup instructions and plug the supplied cable into the Internet port there are no lights (flashing or otherwise) on the cable port of my ISP Modem. This would indicate information transfer, correct?
Anyway, I tried the install and did recieve a message that the Orbi84 would like to Join my network. I select join and a message immediately appears with states it is Unable to Join.
Also, I cannot find it in my WiFi network to select it manually.
Possible bad cable? Swap LAN cables between the modem and router?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Can you connect a LAN cable connected PC to the back of the RBR and in a web page access the RBR at 192.168.1.1?
Do you not see "Orbi84" at all on any of your wireless devices?
JMFarnum wrote:When I follow the Setup instructions and plug the supplied cable into the Internet port there are no lights (flashing or otherwise) on the cable port of my ISP Modem. This would indicate information transfer, correct?
Anyway, I tried the install and did recieve a message that the Orbi84 would like to Join my network. I select join and a message immediately appears with states it is Unable to Join.
Also, I cannot find it in my WiFi network to select it manually.
JMFarnum wrote:I have the White flashing light that many others on here seem to have.
I can't get to the internet to update the Firmware that's been described by others. I hold the reset button for a long period of time hoping to the the White light to turn Amber as others here have stated and that doesn't work.
The "white light" that pulses on and off is on top of the router, often referred to as the "ring light" because it has the appearance of a (not very round) ring. The light that turns amber is the LED on the back next to the power plug, which is often called the Power LED. (very close to the tiny "Reset" hole) https://www.youtube.com/watch?v=cMw4ePACgc4
I used the Chat Support yesterday and was told someone would call me back in 5-15 minutes. No call came.
There is Chat Support from Netgear? That is only for 90 days.
THe best part is my Warranty expired Dec 29, 2019. So im a couple months passed and now it's dead in the water.
Anyone out there have some thoughts? How can I update the firmware if I can't get to the internet to download it? Or even if I did download it to my laptop using a different WiFi, how do I upload it to my Orbi if I can' access it?
Fortunately, this one is easy. Download the firmware files to the laptop somewhere else (be sure to get both router and satellite). Extract (unpack) the "img" files from the "zip" files. Connect the laptop to one of the Orbi LAN ports with an ethernet cable.
Firmware files for the Orbi RBR50 and RBS50 are here: https://kb.netgear.com/000061530/RBR50-RBS50-Firmware-Version-2-5-1-8
The amber light next t the power plug never appears when resetting.
Look at the top ring LED. Does it blink WHITE then Slowly pulsate WHITE after pressing the reset button?
The model model you have does have a built in router and wifi:
https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000NJnzJAAT
I would get with your ISP and have them bridge this modem if possible. Just need to ensure that the modem isn't interfering with getting the RBR connected here.
Or try one of the other suggestions...
