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Forum Discussion
Orbi (model# RBR50) keeps dropping connection during Zoom calls
Hi, We have two people in our household who work from home from time to time and need to make Zoom calls from time to time. We have now been required by our jobs to work from home for the indefinite ...
Same issue with the above based Mesh network. Upgraded to 2.1.5.8. Neither this version nor the previous one helping solve the problem. 4 people in house using a variety of video conferencing and collaboration applications or video.. Network jams up / congests. Working only for a limited number. Reboot needed to make it work again for all. What piece of expensive junk !
What is the Mfr and model# of the ISP modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Above suggestions working:
https://community.netgear.com/t5/Orbi/Throttling-Devices-RBK53/m-p/1858561/highlight/true#M81925
https://community.netgear.com/t5/Orbi/Orbi-model-RBR50-keeps-dropping-connection-during-Zoom-calls/m-p/1874136/highlight/true#M84647
Has a factory reset and setup from scratch been performed since last FW update? If not, please try this...
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
technicolor wrote:Same issue with the above based Mesh network. Upgraded to 2.1.5.8. Neither this version nor the previous one helping solve the problem. 4 people in house using a variety of video conferencing and collaboration applications or video.. Network jams up / congests. Working only for a limited number. Reboot needed to make it work again for all. What piece of expensive junk !