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Orbi struggling to get IP address/DNS from fixed wireless ISP
I'm replacing my Asus router (RT-N66YU) with this RBR50 unit. I live in a rural area and use fixed wireless service from my ISP (a 2.4 GHz line of sight system). This means there is a radio (powered ...
bheld wrote:
Unforutnately neither of these helped. Log:
......
When you tried the router's MAC address cloning or "use this MAC", have you rebooted Orbi and the radio eqipment then?
Some ISP's remember the MAC address of the first router and does not accept any other request from other MAC addresses (for security reasons). Since you had the ASUS working earlier, so this is a good troubleshooting step to make sure is tested.
Yes, that is the fallback plan, but it seems silly given how much this orbi cost.
I can only presume there maybe some bad handshaking going on between the Orbi and this ISP wifi interface device that the Orbi may not like or is having a problem with. This would be something NG would need to look at and collect logs from to see what the problem may be.
You could file a support ticket here and contact NG support to see if they can help you on this:
I filed one about 5 days ago - so far only 1 response of no real value. Not impressed by support so far.