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Solved
Orbi turns Magenta after some days working OK
I have the Orbi system for two weeks and they are working well most of the time. After installation the Orbi Satellite turned Blue and was working OK for several days. But suddenly I found the O...
Hello Darren,
My Netgear Orbi is now running without the solid Magenta light problem, so this problem is really solved with firmware 1.4.0.34.
Thank you for the support,
Anton
I still do not know what is causing the Orbi Satellite to turn Magenta, because it is not on a fixed moment .
Last week it did not happen for a whole week, but yesterday it happened again.
So I have resetted the Orbi Satellite and today it happened again.
Sometimes it happens every day.
Most of the times it happens only after several days.
And sometimes it happens after a whole week.
Every time the Magenta light stays burning after it has happened, also after the connection is back again and the Satellite is functioning OK.
I have never seen it actual happen, but I only know when I see the Orbi Satellite burning Magenta that it has happened during the last period I have looked.
It would be easier if it is possible to examen a log of the Orbi system to find out at what moment the connection drops and at what moment the connection is back again.
Interestingly, I had my Orbi router (in AP mode) go magenta a few days ago after being up for weeks without issue. It stayed that way for about 3 days straight, though Internet connectivity was fine and continued as normal. The only obvious sign of an issue (other than the magenta indicator) was the inability to ping or communicate directly with the router at all, so I couldn't examine the log to see what happened.
Power-cycled the router this morning and the magenta went out and it's pingable again. Weird.
Rodney
Yes Rodney, that looks the same issue as what I am having and which repeats days after days after resetting the Satellite.
Were you able to ping (or interrogate via web interface) the satellite while it was in the "hung magenta" state?
Rodney
Same solid magenta on satelite, in this case the system ran for 10+ days and then the issue came up.
Hello Darren,
My Netgear Orbi is now running without the solid Magenta light problem, so this problem is really solved with firmware 1.4.0.34.
Thank you for the support,
Anton
Just happened again on my router after 22 days of uptime in AP mode.
Same symptoms - router was pingable (and web UI was usable) over IPv6, but the IPv4 LAN interface was logically dead - no ping response and claimed it couldn't reach the Internet for updates, despite the web UI status saying "Internet: GOOD". Logs show an Internet 'disconnect' just after midnight, yet router will continue to route Internet traffic without issue. I was able to reboot via web UI and all was well after.
I've now enabled debug logging at boot. This is definitely a bug related to uptime, likely overflowing a 32-bit int somewhere. (In fairness, even Cisco enterprise-class devices have had similar bugs in the past.)
Rodney
+1. Ran fine for a couple of weeks on 1.4.0.34 then one evening when a came home I saw the Magenta light on the Router. All devices were pingable and accessible. I restarted the router and everything has been fine for the last couple of days.
Ditto... Magenta light on the router as AP after at least a week of full uptime. 1.4.0.34 is *not* the solution for this. However, unlike the other posters, I was not able to access the router via IPv4 address. I have the IP address for the RBR50 reserved from my Linksys EA9200. I did not attempt IPv6 address like Rodney recommended but will try that next time it happens.
I was only looking at the Satellite, because that was my problem, and the light of the Satellite did not burn Magenta for several week.
But you report triggered me to look at the Router and I found the light of the Router burning Magenta.
In Netgear Genie I could not find the IP address of the Router, but I found the IP Address of the Satellite and I could ping to the Satellite.
With Wifi Analyzer I saw that both the Router and the Satellite where sending wifi signal and by walking from Router to the Satellite it was switching from signal.
The wifi of both are working, but still the Router is burning Magenta.
So the firmware update solved the Satellite to burning solid Magenta, but did not solve the Router to burning solid Magenta.