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Taz_AU's avatar
Taz_AU
Tutor
Dec 09, 2021

RBR20 Internet drops when setting static IP

Hi,

 

I am trying to enable VPN on my Orbi RBR20.  I am aware I need to set a static IP and I have a static IP from my ISP.  When I set the Orbi to use a static IP so that I can enable the VPN I lose internet connectivity.  If I dont have the static IP selected the Orbi will not enable VPN. 

 

 

 

Just to cover off - I know how to turn on the static IP on the Orbi (

How do I manually enter a static IP address for my Orbi router?

)

The issue is when I do this I lose internet connectivity.  I am putting in the correct IP addresss etc per my ISP.

 

Does anyone have a solution?

 

Thanks

6 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Dec 09, 2021
    Taz_AU wrote:

    I am trying to enable VPN on my Orbi RBR20.  I am aware I need to set a static IP and I have a static IP from my ISP.  When I set the Orbi to use a static IP so that I can enable the VPN I lose internet connectivity.  If I dont have the static IP selected the Orbi will not enable VPN.

    Orbi does not require a static IP to enable OpenVPN. I have OpenVPN enabled on two Orbi systems and neither has a static IP.

     

    Setting a static IP is done on the Orbi web interface, Basic Tab, Internet Menu.  In addition to the IP itself, the subnet mask and gateway IP must be correct (the ISP should have supplied those).  In addition, my guess is that the DNS servers must be defined rather than "Get automatically from ISP".  Without the subnet mask, gateway, and DSN entries, there will be no interent.

    • Taz_AU's avatar
      Taz_AU
      Tutor
      Dec 09, 2021
      Thanks but my Orbi will not enable VPN unless static IP is set up. The other option is to enable dynamic dns. Is that what you did?

      As mentioned I have found the correct setting page and entered all three IP addresses and the DNS address. It’s when I do this that I lose connection
      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Dec 09, 2021
        Taz_AU wrote:
        Thanks but my Orbi will not enable VPN unless static IP is set up. The other option is to enable dynamic dns. Is that what you did?

        As mentioned I have found the correct setting page and entered all three IP addresses and the DNS address. It’s when I do this that I lose connection

        It has been two years since I set up OpenVPN. I do not remember any option besides DDNS, which is what I did.

        (Probably being picky, but...) You entered the IP address, subnet mask, and gateway. Not three IP addresses, correct?

         

        Do you have a computer that can be connected directly to the ISP modem?  (desktop, laptop?)  I would set that computer to the static IP parameters provided by the ISP and connect it directly to the modem.