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RBR20 wifi doesn't have a valid IP configuration
Running Windows 10, Motorola surfboard sb6121 modem. RBR20 Orbi with 2 satellites.
All was fine this morning until I suddenly lost internet. Got the message "Wi fi doesn't have a valid IP configuration". Tried unplugging everything and replugging a couple of times with no luck. Called ISP. Worked through some troubleshooting, finally got internet back only by bypassing Orbi completely and plugging modem directly into the tower. So now I have no wi fi, but I do have internet.
I worked through some of the suggestions on this page: https://vkrepair.com/wifi-doesnt-have-a-valid-ip-configuration/
that was suggested on another older post, those did not repair the issue. (Disabled/re-enabled the network, confirmed driver was updated. Added a specific default gateway. Viewed events.) I wasn't sure about some of the other suggestions, they made me a bit nervous so I didn't try them.
Any other ideas? Thanks.
blacknatty wrote:
I note also that the blinking reset light is red, not orange as it was in the video, and it has not stopped flashing after several minutes. If that makes a difference.
Well, blinking red is BAD, BAD, BAD. Here's what Netgear says about the power button LED's:
Router and satellite power button LEDs
Solid green. Your Orbi router and satellite are powered on.
Solid amber. Your Orbi router and satellite are rebooting.
Pulsing amber. You must reset your Orbi router and satellite to factory default settings.
Pulsing red. Your Orbi system might need attention. Contact support.If you are Pulsing red, then the unit is not working correctly. The hardware warranty is 1 year.
33 Replies
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try a factory reset and setup from scratch. Walk thru the setup wizard and complete it.
Do you see the SSID name on your wireless devices?
Connect to it and then check the networking settings on the wireless device to see if it got an IP address after it connected to the SSID name.
Is it such a great idea to do a factory reset after all the work we went through to get it so that Skype and FaceTime would work on my system? Orbi tech support had to manually set up specific ports, as I recall. Wouldn't a factory reset wipe all that?
What happens when the Wiindows tower is plugged directly into one of the LAN ports on the Orbi? (In that case, there is no "WiFi" involved.) If the error message appeared on the Windows machine, do other devices connect over WiFi (phones, tablets, etc.)?
