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Orbi WiFi 7 RBE973
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Some error occurred while enabling/disabling remote management

Turky
Aspirant

Some error occurred while enabling/disabling remote management

When selecting to enable Remote Management on the orbi app, a message comes up saying “Some error occurred while enabling/disabling remote management”.

Anyone have any ideas?

Orbi WiFi System (RBK13) AC1200

FW 2.3.6.18
IOS

June 2020
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 5
CrimpOn
Guru

Re: Some error occurred while enabling/disabling remote management

The attached screen shot is about firmware update, not Remote Management.  Can you please post a picture of the error message?

Message 2 of 5
Turky
Aspirant

Re: Some error occurred while enabling/disabling remote management

Sure
Attached the error picture
Message 3 of 5
Turky
Aspirant

Re: Some error occurred while enabling/disabling remote management

 
Message 4 of 5
CrimpOn
Guru

Re: Some error occurred while enabling/disabling remote management

Geez, "some error" is not particularly helpful.  This appears not to be the first time someone has run across this.  A Google search for that phrase turned up a number of hits, not all of them on the Netgear Orbi.  This forum post seems to indicate a solution:

https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-remote-management-not-working/m-p/1649177# 

 

I am not entirely certain which "reset" this use did (there are two).  Just pressing a sharp object (such as an unbeent paperclip) into the tiny "Reset" hole for 1 second will "reset" the Orbi and restart it.  A more drastic step is to perform a "Factory Reset":

https://www.youtube.com/watch?v=cMw4ePACgc4 This requires you to set it up again, which can be tedious.

 

There is a chance that people who pariticipate in the community forum specifically for the Orbi "app" may have more insight.

You might want to post there.

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app 

Message 5 of 5
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