Streaming problems with Orbi Firmware versions v1.12.0.18 and v2.0.0.72

I am having really bad stuttering issues with V2.0.0.74. It's happening just with streaming videos on both of my Fire TVs and Samsung Tablet. Weird thing is it doesn't happen with Netflix but everything else I stream. My PC and PS4 don't seem to have the issue. My PC is hard wired to one of the Satellites and the PS4 is right nest to the Router so that maybe why they aren't having problems.

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frazipe1 wrote:

I am having really bad stuttering issues with V2.0.0.74. It's happening just with streaming videos on both of my Fire TVs and Samsung Tablet. Weird thing is it doesn't happen with Netflix but everything else I stream. My PC and PS4 don't seem to have the issue. My PC is hard wired to one of the Satellites and the PS4 is right nest to the Router so that maybe why they aren't having problems.

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I have seen buffering problems with my FireTV devices and my Chromecast devices. I don't seem to have any buffering issues with my PC. The really weird thing (OK ... maybe just one of the weird things) is that on my FireTV I only see the buffering occur during streaming commercials breaks but not during the main video streaming. It's astonishingly bad during the commercials, though - commecials can sometimes play for five to ten seconds before a buffering incident, which can turn a 3 minute commercial break into a 10+ minute commercial break.

I just updated to firmware 2.0.0.74 as well and definitely have crazy buffering issues on my local network (Plex) on my Roku sticks and Roku players. As soon as I switched back to my older EA7500 from Linkys everything was working like a champ again.

A couple of notes: I use a dual-WAN setup with a Cisco RV345 as my default gateway and split it between Cable and Fiber. Same results whether I used my tried and true policy-based Load-balancing or static and since it was local network for my Plex server that component didn't matter. NetGear was set up as an AP with NO DHCP services (I let my Cisco give it IPs). 

Have to say I'm a bit dissappointed by this "best performance" rated system, but I'll hold on for a bit to see if they can address it before returning. 

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rnewborg wrote:

I just updated to firmware 2.0.0.74 as well and definitely have crazy buffering issues on my local network (Plex) on my Roku sticks and Roku players. As soon as I switched back to my older EA7500 from Linkys everything was working like a champ again.

A couple of notes: I use a dual-WAN setup with a Cisco RV345 as my default gateway and split it between Cable and Fiber. Same results whether I used my tried and true policy-based Load-balancing or static and since it was local network for my Plex server that component didn't matter. NetGear was set up as an AP with NO DHCP services (I let my Cisco give it IPs). 

 

Have to say I'm a bit dissappointed by this "best performance" rated system, but I'll hold on for a bit to see if they can address it before returning. 

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The problems have existed since before July but didn't exist with the pre-1.10.x firmwares.  Sadly, Netgear lost control of the stability of the system with 1.10.x and haven't regained it permanently since.  

I was hoping that Netgear would contact me about this ... I would be happy to help provide any diagnostic information I can, and I am off work for the next couple of days, so I'm available. :smileyhappy:

Hello AzJazz 

yes we would like to work with you send me a PM with your name, email, and phone number  and I will get support in contact with you.

DarrenM 

AzJazz did you resolve the issue?

I’ve got the same issue here with Orbi Pro router & satellite, major streaming and general surfing issues all the time! Running FW v1.12.1.28. We should have 1Gb/1Gb (fiber broadband) but are only getting about 200-300 UL / 500-700 UL and I lot of net dropping. We’ve also replaced all cables, switches etc...

Been talking to Netgear support for weeks and tried all sorts of things - nothing works. We’ve also had a fiber tech guy here who replaced everything and confirmed fiber is ok. Now we have to switch to Mobil 4G and share internet with our Macs to be able to work. Total frustration!

ANY tips or solutions would be great!

Forgot to mention that I first had the Orbi 40 (same problems). Then got the Orbi Pro (same problems) and then I got that one replaced by a new Orbi Pro.

Hi, _Mac - I have finally been in contact with Netgear Technical Support (Thanks, DarrenM!), and just got off the phone with them. I explained how I have been debugging this issue, and I will be sending them configuration and logs from my streaming later today.

I was told that this will be going to the Orbi engineering team for analysis, so the results may not be back quickly (As an engineer, I can understand and appreciate this).

I'll let you know what I hear back from the team.

Cheers,

AzJazz