i did not find a feedback page for netgear so did a chat to send feedback and the person sent me here and then hung up i would like to know if netgear monitors these forums? thank you

cvin wrote:i would like to know if netgear monitors these forums?The forums have users with the title "admin" and "moderator". I have a sense that they may be employed by Netgear. Occasionally they relay information. But, as far as monitoring the forum.... I think not. Netgear does not get rave reviews for customer support:https://www.bbb.org/us/ca/san-jose/profile/internet-service/netgear-inc-1216-210357/customer-reviews https://www.trustpilot.com/review/www.netgear.dk Sometimes people use the forum as a place to vent their frustration, but I have never seen a response from Netgear.

Apart from feedback about Netgear, is there a specific issue that perhaps people could help with?Like many others, I had no issues until long after my 90 days of "complimentary support" had expired.I was reluctant to purchase support from Gearhead, so I came to the forum and people offered several solutions.

cvin wrote:basically it has never worked on the iphone app for updating, not once i set all my stuff for auto update and dont have to deal with this kind of thing ever but cannot figure out how to set auto update on here???Updating Orbi firmware is one of the major areas of frustration. When the product first came out (2016), Netgear silently pushed firmware updates in the middle of the night. There were several instances of customers SCREAMING, "STOP DOING THIS." and Netgear switched to making the user resposible for updating firmware. I can understand how Netgear came to believe that a smartphone "app" to manage WiFi routers was a necessity (a) to match other products, and (b) because so many customers no longer own computers with ethernet ports (or even computers at all). MY view is that the Orbi "app" is a disaster.It has no way to handle many of the Orbi options.It has a history of "being wrong."Firmware updates are really inconsistent.The "good news" is that updating router firmware is not urgent. Although routers often have firmware vulnerabilities, they are almost entirely on the LAN side, not from the internet.

cvin wrote:thanks for that info i am using apple/safari and when i sign into the orbi login it does not show anywhere for me to set auto updates? is this just not available anymore for those that do want it?s correct. There is no setting for automatic firmware updates. I have one Orbi system on 2.3.5.0 that is quite stable and secure. The other is on 2..7.2.104 and was affected by the Daylight Saving Time fiasco. Newer is not always better. Far too many posts on this forum begin with, "The app said" or "I got an email" and updated Orbi firmware, "NOW, I this horrible problem" I have as yet never seen a post that starts with, "Dumb old me, I neglected to keep my Orbi firmware current and ... (this happened)."

is netgear on here? or just helpful people in a general forum?

10 Replies

vajim
Master
Mar 29, 2021
Christian_R
CrimpOn
Guru - Experienced User
Mar 29, 2021
cvin wrote:
i would like to know if netgear monitors these forums?
The forums have users with the title "admin" and "moderator". I have a sense that they may be employed by Netgear. Occasionally they relay information. But, as far as monitoring the forum.... I think not.

Netgear does not get rave reviews for customer support:
https://www.bbb.org/us/ca/san-jose/profile/internet-service/netgear-inc-1216-210357/customer-reviews
https://www.trustpilot.com/review/www.netgear.dk

Sometimes people use the forum as a place to vent their frustration, but I have never seen a response from Netgear.
- cvin
  Aspirant
  Mar 29, 2021
  Thanks for the reply
  
  Guess I won’t bother posting my feedback here and I will definitely go with a different brand next time
  
  Disappointed netgear does not have a feedback page and doesn’t care about their customers
  
  Wish Apple would get back in the router game
  - CrimpOn
    Guru - Experienced User
    Mar 29, 2021
    Apart from feedback about Netgear, is there a specific issue that perhaps people could help with?
    Like many others, I had no issues until long after my 90 days of "complimentary support" had expired.
    I was reluctant to purchase support from Gearhead, so I came to the forum and people offered several solutions.

Forum Discussion

is netgear on here? or just helpful people in a general forum?