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Bose Activation Failed

TrayeP10
Aspirant

Bose Activation Failed

I recently switched internet providers and also upgraded to the Orbi RBRE960. When I try to add my Bose products to the new Wi-Fi I am able to get the Bose product to connect to the Wi-Fi however on the next screen I get an Activation Failed error.

Bose tech support has all but said they can’t try anything else and it must be a setting in the router.

Anyone have experience with this?

Thanks!
Message 1 of 6
plemans
Guru

Re: Bose Activation Failed

What bose product? 

Is your phone connected to the 2.4ghz? Some of the poorer coded devices need the phone on the same band for setup. 

What modem is the router connected to? 

What firmware are you on? 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 6
TrayeP10
Aspirant

Re: Bose Activation Failed

Products: 700 Soundbar, 500 Home Speaker, Portable Smart Speaker

 

Band: with RBRE960 it has 2.4, 5, and 6 however it only displays as 1 single Wi-Fi option e.g. I don’t see WIFI2.4, WIFI5, WIFI6 

 

Modem: I have Spectrum Fiber. I’m not sure what the modem is. They didn’t give me a choice to use my own (reason they gave was because it’s fiber)

 

Firmware: Orbi Router Firmware - V6.0.3.85

 

I do have the option of creating a WiFi-IOT (internet of things) band. I did try it but it too failed. I’m not certain if my phone was on that band or not though. 

Message 3 of 6
plemans
Guru

Re: Bose Activation Failed

there should be a fibre gateway with a model number on it. Do you have that? 

Also, are you using ios or android for setup? 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 4 of 6
TrayeP10
Aspirant

Re: Bose Activation Failed

I’ll try to get that information. 

 

Using iOS. I have tried it on 2 different phones. 

Message 5 of 6
plemans
Guru

Re: Bose Activation Failed

Make sure that icloud relay and private mac/ip address is disabled on the ios device. 

We've seen issues on the apps when users are  using those features on ios. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 6 of 6
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