Computer cannot see Orbi network

[dossett]

My Dell laptop cannot find my Orbi wifi - all other devices in house find it and log in no issues, just this one laptop. this latop finds other wifi networks in house just fine. 2.4 and 5,2 bands both work on adapter. Intel AC3160 adapter Orbi SXK30 router

[dossett · Accepted solution]

i found a newer version of driver, installed and problem fixed. thanks 

[FURRYe38]

Netgear has set up a community forum specifically for the Orbi Pro products. Most of the people who watch that forum are more likely to have experience with Orbi Pro and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/bd-p/en-business-pro-wifi

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.

[plemans]

What driver version is installed on the intel card? Many of intels older drivers had issues seeing AX wireless signals. 

https://www.intel.com/content/www/us/en/products/sku/75442/intel-dual-band-wirelessac-3160/downloads...

[dossett · Accepted solution]

i found a newer version of driver, installed and problem fixed. thanks 

[plemans]

Glad to see it! Let us know if you have futher problems. 

[FURRYe38]

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡