× We are working to resolve an issue that is preventing some customers from accessing the Orbi app or web interface for the Orbi RBK85x and RBK75x. We are investigating this as the highest priority and will provide updates at Status.NETGEAR.com
Reply

Port Forwarding Not Working

Paul50
Aspirant

Port Forwarding Not Working

I have been having trouble with my Plex server not being accessable remotely. One the troubleshoot tips was to assign a static IP to the NAS and assign port 32000. I have done both of those and it hasn't helped.

 

I went to verify on https://portchecker.co/ if the port was open, and it is showing closed. I also checked other ports, like 80, and they are all closed. Reading on the forums, I also confirmed that my external IP is the same as is displayed under the advanced tab. I disabled UPnP as some people said that might help.

 

I have run out ideas as to why I can't seem to get the port forwarding working.

 

Thanks

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 6
FURRYe38
Guru

Re: Port Forwarding Not Working

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Is the IP address you set a static one set ON the NAS thats outside of the RBRs DHCP IP address pool or is it a reserved IP address set ON the RBR with in the RBRs DCHP IP address pool? 

 

When checking port status, upnp should be disabled, Port Forwarding rule should be configured and the port has be to actively being used before checking the state or you'll get a false negative if it's not actually being used. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 6
Paul50
Aspirant

Re: Port Forwarding Not Working

Hardware Version: RBR750

Firmware Version: V3.2.18.1_1.4.14

 

Modem: Calix

Model: 716GE-I

 

The ISP uses DHCP and I have reserved an IP on the LAN for my NAS.

 

I had UPnP disabled, but I am not sure how to get the port to be actively used as Plex says it cannot establish a connection.

Message 3 of 6
FURRYe38
Guru

Re: Port Forwarding Not Working

You've probably already looked at this guide?

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/ 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 6
Mikey94025
Mentor

Re: Port Forwarding Not Working

Is your Plex server running on Windows?  If yes then make sure your Windows network is set to "private" and not "public" or else the Windows firewall will block outside connections: https://community.netgear.com/t5/Orbi/Netgear-Orbi-portforwarding-not-working/m-p/1910625/highlight/...

Message 5 of 6
Paul50
Aspirant

Re: Port Forwarding Not Working

No, it is not running on Windows. I actually have 2 NAS: My Cloud Home and Synology DS920+. Neither is working.

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 493 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi WiFi 6E