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Can’t connect to Philips Hue Bridge

J2daMFJ
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Can’t connect to Philips Hue Bridge

One day, my Hue app mysteriously stopped working with the spinning “Connecting...” message appearing at the bottom of the screen. Tried a number of troubleshooting steps, but nothing worked.

Before going nukular and wiping everything, I decided to do go into Settings and select “Add Hue Bridge”. I entered my current IP address in the “Manual IP” field and was reconnected a moment later.

I can’t explain why it stopped working or why this approach worked, but I’d recommend trying this voodoo before wiping everything and starting over.
Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only), RBS50| Orbi AC3000 Tri-band WiFi (Satellite Only), RBW30| Orbi Wall Plug Satellite
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FURRYe38
Guru

Re: Can’t connect to Philips Hue Bridge

Glad you found this method. Hope it works for others. 


@J2daMFJ wrote:
One day, my Hue app mysteriously stopped working with the spinning “Connecting...” message appearing at the bottom of the screen. Tried a number of troubleshooting steps, but nothing worked.

Before going nukular and wiping everything, I decided to do go into Settings and select “Add Hue Bridge”. I entered my current IP address in the “Manual IP” field and was reconnected a moment later.

I can’t explain why it stopped working or why this approach worked, but I’d recommend trying this voodoo before wiping everything and starting over.

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX800 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

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