I have the ORBI RBR40 Router and recently it stopped allowing me to access my Xfinity apps (or more specifically, oauth.xfinity.com). I am unable to login to my xfinity account online and not able to use the Xfinity app on my iPhone or iPad. If I turn of WiFi, everything works fine and I am able to access all apps and my xfinity account on LTE. Just not on the Orbi WiFi. If I go somewhere else and connect via WiFi, everything works fine. It's only when I am connected to our Orbi network. I have tried turning off different switches, etc. The really strange thing is that it was working before just fine. It "seems" like it only happened after the latest firmware update. Although it is hard to tell. I can't reach support so, I thought I would post here.

It resolves to the oauth.xfinity.com eventually. The steps I am seeing is that I go to Xfinity.com, then tap on the "Sign in" or "My Account" link. It will try and go to oauth.xfinity.com and then fail. Do the same thing on your phone on LTE and it will work fine and you will be able to sign in just fine (you will eventually get past the oauth.xfinity.com and get to login.xfinity.com). Another thing to try, if you download the Xfinity stream app. Tap on the "Get Started" button. That page that pops up will also error out. Do the same thing on LTE and it works fine.

macphreak wrote:I have the ORBI RBR40 Router and recently it stopped allowing me to access my Xfinity apps (or more specifically, oauth.xfinity.com).Is that (literally) https://oauth.xfinity.com? I just tried https://auth.xfinity.com and https://oauth.xfinity.com with Firefox with my Orbi and failed to reach either site.

Oh, heck. I'm not an Xfinity customer, so I do not get that far. Bummer.Just for fun, can you check whether your system now has Parental Controls and/or Armor activated?I believe they came with the most recent update.I deliberately chose not to activate either.(Not saying this has anything to do with this situation, but would like to know.)

Parental Controls are enabled (I am the parent). I tried to disable all of the parental controls and disabled and removed Circle, etc and then rebooted the router but that didn't help. I did, originally, have the Armor Security thing activated (just while it was on trial - to test it out). But, I didn't subscribe to it. I stopped using that. Although, I do think right after that trial ended was close to when my problems with Xfinity login started happening. Just not sure what can be done about it (I am trying to avoid a factory reset). Thanks!

You Disabled Parental Controls, (clicked "Apply"), did a reboot and:Parental Controls came back, orStill could not log in to Xfinity?

Cannot access Xfinity App or oauth.xfinity.com

22 Replies

CrimpOn
Guru - Experienced User
Oct 14, 2019
macphreak wrote:
I have the ORBI RBR40 Router and recently it stopped allowing me to access my Xfinity apps (or more specifically, oauth.xfinity.com).
Is that (literally) https://oauth.xfinity.com? I just tried https://auth.xfinity.com and https://oauth.xfinity.com with Firefox with my Orbi and failed to reach either site.
- macphreak
  Guide
  Oct 14, 2019
  It resolves to the oauth.xfinity.com eventually. The steps I am seeing is that I go to Xfinity.com, then tap on the "Sign in" or "My Account" link. It will try and go to oauth.xfinity.com and then fail. Do the same thing on your phone on LTE and it will work fine and you will be able to sign in just fine (you will eventually get past the oauth.xfinity.com and get to login.xfinity.com).
  
  Another thing to try, if you download the Xfinity stream app. Tap on the "Get Started" button. That page that pops up will also error out. Do the same thing on LTE and it works fine.
  - CrimpOn
    Guru - Experienced User
    Oct 14, 2019
    Oh, heck. I'm not an Xfinity customer, so I do not get that far. Bummer.
    Just for fun, can you check whether your system now has Parental Controls and/or Armor activated?
    I believe they came with the most recent update.
    I deliberately chose not to activate either.
    (Not saying this has anything to do with this situation, but would like to know.)
Anubis12
Star
Nov 20, 2020
Can confirm rebooting cable modem solves this problem.

Modem: Netgear Nighthawk CM1200
Router: Netgear Orbi AX6000
- FURRYe38
  Guru - Experienced User
  Nov 20, 2020
  Anubis12 wrote:
  Can confirm rebooting cable modem solves this problem.
  
  Modem: Netgear Nighthawk CM1200
  https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers
  
  Router: Netgear Orbi AX6000
  https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

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Cannot access Xfinity App or oauth.xfinity.com