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Cannot connect to my Scanner TS9120 - printing works fine

netgrear_cm
Aspirant

Cannot connect to my Scanner TS9120 - printing works fine

I have a Mac - OS/X 11.1 (Big Sur).

I have a Canon TS9120 printer/scanner.

Prior to migrating to my Orbi RBR850, I used an Airport router without issues.

Now, my printing is fine.

Now, my scanning doesn't work - no connection - can't find.

Same result from my TS9120 to the Mac, and from the Mac to the scanner.

Canon suggests to unblock these ports:

Port Purpose

 TCP 80

 For HTTP communication

 TCP / UDP 161

 For SNMP communication (MAXIFY Printers)

 TCP / UDP 162

 For SNMP communication (MAXIFY Printers)

 TCP 443

 For HTTPS communication such as cable-less setup operation (Applicable models only)

 TCP / UDP 515

 For printing using LPR protocol

 TCP / UDP 9100

 For printing using Raw protocol

 TCP / UDP 1900

 For Universal Plug and Play (UPnP) operation

 TCP / UDP 5222

 For Google Cloud Print and PIXMA Cloud Link

 TCP / UDP 5357

 For acquiring the printer information (WSDAPI)

 TCP / UDP 8611

 Canon BJNP port for printing

 TCP / UDP 8612

 Canon BJNP port for scanning (Applicable models only)

 

I can't tell if 8612 is open - not sure how to determine that. I'm assuing my connection issue is related to the Orbi as there was no issue with the previous router.  Being such a N00Bie to this, I'm not sure what to do next. 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3
CrimpOn
Guru

Re: Cannot connect to my Scanner TS9120 - printing works fine


@netgrear_cm wrote:

I have a Mac - OS/X 11.1 (Big Sur).

I have a Canon TS9120 printer/scanner.

Prior to migrating to my Orbi RBR850, I used an Airport router without issues.

Now, my printing is fine.

Now, my scanning doesn't work - no connection - can't find.

Same result from my TS9120 to the Mac, and from the Mac to the scanner.

Canon suggests to unblock these ports:


Netgear set up a community forum specifically for the new "AX" systems, like the RBR850. If the question is posted in that forum, people who own that product are more likely to offer suggestions:

https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax 

 

Second, "opening ports" refers to gaining access to a device from outside, not from a computer that is also connected locally.

My first step would be to assign an IP to the printer using the Orbi web interface (http://orbilogin.net). On the Advanced Tab, Setup, LAN Setup. Enter the MAC address of the printer and designate that it always get the same IP address (the one it already has is fine).

 

The problem is almost certainly in the Mac print/scan software. Perhaps the scan part "remembers" the IP address that the printer had when connected to the Airport router?

Message 2 of 3
FURRYe38
Guru

Re: Cannot connect to my Scanner TS9120 - printing works fine

I'd also contact the mfr of this product. They will know and have all information regarding there product and how to set it up. 

 


@netgrear_cm wrote:

I have a Mac - OS/X 11.1 (Big Sur).

I have a Canon TS9120 printer/scanner.

Prior to migrating to my Orbi RBR850, I used an Airport router without issues.

Now, my printing is fine.

Now, my scanning doesn't work - no connection - can't find.

Same result from my TS9120 to the Mac, and from the Mac to the scanner.

Canon suggests to unblock these ports:

Port Purpose

 TCP 80

 For HTTP communication

 TCP / UDP 161

 For SNMP communication (MAXIFY Printers)

 TCP / UDP 162

 For SNMP communication (MAXIFY Printers)

 TCP 443

 For HTTPS communication such as cable-less setup operation (Applicable models only)

 TCP / UDP 515

 For printing using LPR protocol

 TCP / UDP 9100

 For printing using Raw protocol

 TCP / UDP 1900

 For Universal Plug and Play (UPnP) operation

 TCP / UDP 5222

 For Google Cloud Print and PIXMA Cloud Link

 TCP / UDP 5357

 For acquiring the printer information (WSDAPI)

 TCP / UDP 8611

 Canon BJNP port for printing

 TCP / UDP 8612

 Canon BJNP port for scanning (Applicable models only)

 

I can't tell if 8612 is open - not sure how to determine that. I'm assuing my connection issue is related to the Orbi as there was no issue with the previous router.  Being such a N00Bie to this, I'm not sure what to do next. 


 

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