Reply

Chat Support?

Palvin
Follower

Chat Support?

How do I contact chat support? Can't find on netgear website. 

Message 1 of 10
FURRYe38
Guru

Re: Chat Support?

@Christian_R

@Blanca_O

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 10
Christian_R
NETGEAR Employee Retired

Re: Chat Support?

Hello @Palvin

 

Please use the link below to contact support. 

 

https://www.netgear.com/support/

 

 

~Christian 

Message 3 of 10
chakkhong
Guide

Re: Chat Support?

That url is useless. I was moving in circles. Can't find any 'chat' button

Message 4 of 10
chakkhong
Guide

Re: Chat Support?

Overall, support is well hidden. Can't find any email address, can't find any phone number, can't find the chat button.

Message 5 of 10
FURRYe38
Guru

Re: Chat Support?

Have you set up a profile here? 

https://www.netgear.com/mynetgear/registration/login.aspx


@chakkhong wrote:

Overall, support is well hidden. Can't find any email address, can't find any phone number, can't find the chat button.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 6 of 10
dawn_gray
Initiate

Re: Chat Support?

I have never seen anything like this. I have registered, logged in, and can't find a chat button anywhere. Every suggested button takes me back to select my product again. This is unbelieveably poor "complimentary" support. I can't even set up my ORBI correctly without help, and there is no help. Unbelievable.

Message 7 of 10
FURRYe38
Guru

Re: Chat Support?

 



What is the Mfr and model# of the ISP modem the NG router is connected too?


Review the installation guide and user manual on how to setup the Orbi.

@Blanca_O 


@dawn_gray wrote:

I have never seen anything like this. I have registered, logged in, and can't find a chat button anywhere. Every suggested button takes me back to select my product again. This is unbelieveably poor "complimentary" support. I can't even set up my ORBI correctly without help, and there is no help. Unbelievable.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 8 of 10
dawn_gray
Initiate

Re: Chat Support?

I have set it up. It is working, but it is blocking websites. I searched for a solution online, which requires me to log into it. It will not accept “admin” and “password,” or the password I originally changed when I first set it up. I need someone to help me get into the admin so I can do something to make it stop blocking websites, or it is useless. PLEASE help me!

Message 9 of 10
FURRYe38
Guru

Re: Chat Support?

What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Have a wired Pc connected to the Orbi base and factory reset the router and setup it from scratch by using a web browser and navigate to orbilogin.com or 192.168.1.1.

 

Ask you walk thru the setup wizard, be sure to write down important information for safe keeping.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 10 of 10
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