Login issues - security questions

I bought from BestBUy.  They set up the network.  I recently moved and am now trying to set up the network.  It wants to know what city i was born in and what my sister's first name is.  Obviously i know the answers to these questions.  BUt they are not what was used to set up the original install.  What can i do?

Message 1 of 3

Re: Login issues - security questions

In this case, I would reset the system to factory settings and do everything again from scratch:

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 2 of 3

Re: Login issues - security questions

This seems to be a quirk with Netgear products that are registered online. They seem to want to begin from scratch every time they are reset. Just use your existing email and password, and answer whatever questions you want from the drop down menu. It should bring you back to the setup page once you’re done.

RBR40 + (2)RBS20 + RBS30W
Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 1 kudo
  • 3 in conversation