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Forum Discussion
My ORBI disconnects everyday at the same time
I have a RBR40 router and a RBS40 satellite, the firmware has been update to lastest version:2.7.3.22.
After update the firmware I have tried restart and reset the router and satellite already.
Recently the internet keep disconnecting at 10:08pm everyday. The disconnection duration is arouind 45 mintunes. I am sure its the orbi router's problem because I have tried to use the internet service provider's model during 10pm to 11pm several times. The internet service provider's model always works.
Is there solution that can fix this problem? It really inconvenience to have a disconnect everyday at night.
7 Replies
What modem/gateway is the router connected to?
The modem maufacotry is "FIBERHOME" and the model number is HG2821T-U.
This modem is Shanghai telecom standard model. At least 1 million user in Shanghai is using this modem
that modem has its own integrated routing functions and causes a double nat
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
