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Aspirant

Orbi "Router Not Supported" message

Hi,

I tried to set up an Xfinity xFi modem in bridge mode with an Orbi as my router. I got this error message when trying to set up. Has anyone else ever gotten this message? I've had success setting this network up before with a previous Xfinity gateway. 

 

 

 

 

setingIMG_1747.PNG

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 8
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Guru

Re: Orbi "Router Not Supported" message

I would contact your ISP and ask them to help you correctly bridge the modem.

What is the Mfr and model# of the ISP modem?

 

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 2 of 8
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Aspirant

Re: Orbi "Router Not Supported" message

Thank you for the advice. It's a Technicolor CGM4140COM modem that's part of the new xfinity Xfi service. I was able to set it up in Bridge mode but hit a snag trying to re-setup the Orbi. I may switch over to the new Xfi pods as a replacement, seems like it'll be one less device between the modem and all the other stuff I connect to it.  

Message 3 of 8
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Guru

Re: Orbi "Router Not Supported" message

What was the "Snag" encountered when trying to set up the Orbi?

If you bridged the modem, then the Orbi should work well in Router mode.


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 4 of 8
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Aspirant

Re: Orbi "Router Not Supported" message

Going through a new system setup, upon bridging the modem, resulted in the picture I first posted. That happened several times and I couldn't get past that step.

Message 5 of 8
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Guru

Re: Orbi "Router Not Supported" message

Do you have a PC that you can connect to the router and set it up there with a web browser? This will work to get it going.

Not sure why your setting that in the Orbi mobile app.


I have you updated the app recently? What mobile platform are you using?


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 6 of 8
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Aspirant

Re: Orbi "Router Not Supported" message

Seting it up with a web browser is a good idea, thank you. 

The app is updated, I'm on iPhone 6S and always keep u

Message 7 of 8
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Guru

Re: Orbi "Router Not Supported" message

Might try removing the app, reboot the phone, then re-install the app.


Setup on PC will work for you too.


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 8 of 8
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