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NETGEAR Moderator

OrbiOS 2.1.4 + Homekit

We’ve been monitoring issues that some users have experienced on OrbiOS 2.1.4 with Apple Homekit.  In response, to those customers, we’re releasing firmware that provides a temporary work around to customers while we work towards a more permanent fix.  Please use the manual firmware upgrade process to apply to your Orbi

 

RBR50: http://files.netgear-support.com/go/?a=d&i=RfJ5eMJWFW

 

RBS50: http://files.netgear-support.com/go/?a=d&i=Jg9xfs2kri

 

RBS50Y: http://files.netgear-support.com/go/?a=d&i=JxhCEo1rKs

 

RBR40: http://files.netgear-support.com/go/?a=d&i=1GqEhkEeaF

 

RBS40: http://files.netgear-support.com/go/?a=d&i=AyNEy82lhr

 

RBW30: http://files.netgear-support.com/go/?a=d&i=M0EJpwSELc

 

 

RBR20: http://files.netgear-support.com/go/?a=d&i=M6y5Hy6Pr4

 

RBS20: http://files.netgear-support.com/go/?a=d&i=yd3T26C5Bd

 

 

 

 

Use this work-around release  only if you are having issues with Apple HomeKit connectivity.

Procedure:  https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-Satellite

 

Update 5/9/18:  Updated with other Orbi Models

Update 2 on 5/9/18:  updated the links for RBR40, RBS40 & RBS50Y

 

Orbi Product Management

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 114
Initiate

Re: OrbiOS 2.1.4 + Homekit

Any chance we could get these workarounds for RBR20 and RBS20?
Model: RBK22| Orbi AC2200 Tri-band WiFi System
Message 2 of 114
Tutor

Re: OrbiOS 2.1.4 + Homekit

I have router RBK50 and 3 satellite RBS50. After installation this version 2.1.4+ Homekit everything seems more stable and Homekit is generally more responsive (I have 100+ homekit devices).

 

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 3 of 114
Aspirant

Re: OrbiOS 2.1.4 + Homekit

I second the above request for the 20's.

Message 4 of 114
Tutor

Re: OrbiOS 2.1.4 + Homekit

RBK22? Any word on it? Surprised Netgear hasnt answered this yet.

Model: RBK22| Orbi AC2200 Tri-band WiFi System
Message 5 of 114
Aspirant

Re: OrbiOS 2.1.4 + Homekit

Thanks
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 6 of 114

Re: OrbiOS 2.1.4 + Homekit

Hello @Marc_intosh@ivyhill@respdoc@gertg,

 

We are actively working on releasing firmware for other models. Please be sure to subscribe (if not already) to this thread to be included in the updates for this topic.

 

Thank you for your participation in this discussion.

 

Kind Regards,

ChristineT

Message 7 of 114
Aspirant

Re: OrbiOS 2.1.4 + Homekit

I downloaded the firmware files per the links provided (RBS50-V2.1.4.10-0430-dbg.img and RBR50-V2.1.4.10-0430-dbg.img).  However when I go to upload load (I am using the manual firmeware instruction provided) the satellite formware I get the following message:

 

This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.

 

My router and satellites are on V2.1.4.10 currently.  Any ideas?  I have 35 homekit device so this issue is killing me.

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only), RBS50| Orbi AC3000 Tri-band WiFi (Satellite Only)
Message 8 of 114
Star

Re: OrbiOS 2.1.4 + Homekit

Delete the RBS download and redo the download. It worked OK for me. 

Message 9 of 114
Tutor

Re: OrbiOS 2.1.4 + Homekit

This didn't work for me I went back to older firmware. Only problem is our Orbi will auto update again.

Message 10 of 114
Guide

Re: OrbiOS 2.1.4 + Homekit

I have installed this firmware and so far HomeKit is back to working and stable. Most are iHome smart plugs and will keep an eye on the stability. I did power cycle all devices and router/satellites. 

 

 

Message 11 of 114

Re: OrbiOS 2.1.4 + Homekit

Thank you for starting to fix issues however I and a lot of people would like to see the opportunity to turn off auto firmware updates please do not let that go unheard. I will test this this weekend when I will be home to makes sure to keep a close eye on it.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 12 of 114
Apprentice

Re: OrbiOS 2.1.4 + Homekit

I updated 2 RBS50s and my RBR50 without issue, and (so far) HomeKit devices are more stable.

 

HOWEVER, many of my HomeKit devices are connected to an RBS50Y - so I'd appreciate updated firmware for the Outdoor Orbi ASAP.

Message 13 of 114
Tutor

Re: OrbiOS 2.1.4 + Homekit

This is absolutely unacceptable. Netgear should have never met a firmware get to this point, let alone not have a fix out immediately. Instead, an ass backwards manual firmware update until they can do it?! I just bought an Orbi about a week ago and will return it if there’s not an update that fixes this quickly. RBK22 owner.
Model: RBK22| Orbi AC2200 Tri-band WiFi System
Message 14 of 114
Aspirant

Re: OrbiOS 2.1.4 + Homekit

Ok, I re-downloaded the firmware files, but needed to restart the satellites and router before they could be installed.  However after the reboot, the install went as described in the instructions.  With the new firmware, my Homekit seems stable.  I'll have to see how my automations run over the next couple of days or so.

 

Netgear,

If you haven't already, invest in some homekit hardware and test before releasing!  That being said, thank you for the firmware patch.

Message 15 of 114
Luminary

Re: OrbiOS 2.1.4 + Homekit

Thanks,working great so farSmiley Happy

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 16 of 114
Aspirant

Re: OrbiOS 2.1.4 + Homekit

Please include RBK30 ASAP.
The whole manual downgrade/auto upgrade dance is EXHAUSTING.

Model: RBK30| Orbi AC2200 WiFi System
Message 17 of 114
Luminary

Re: OrbiOS 2.1.4 + Homekit

All good with this manual slip-in. Bonjour connections not getting timed out so homekit/airplay all staying up. Thanks
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 18 of 114
Apprentice

Re: OrbiOS 2.1.4 + Homekit

After upgrading RBR50 and RBS5, no devices will connect to my RBS50Y, which is of course still stuck on 2.1.36. 

 

HomeKit devices connected to my RBR50/RBS50 do indeed appear more stable. But my Outdoor Orbi is essentially useless. Router GUI shows it’s connected as a satellite via 5G, but nothing will connect. 

Message 19 of 114
Apprentice

Re: OrbiOS 2.1.4 + Homekit

I too have the RBS50Y. Looks like it was finally posted =)
Message 20 of 114
Tutor

Re: OrbiOS 2.1.4 + Homekit

I have the RBK22. Would I need to download RBR20 and RBS20 firmware to fix this or is there an RBK22 firmware? I'm a little confused on that. Thanks.

Message 21 of 114
Aspirant

Re: OrbiOS 2.1.4 + Homekit

I was having all sorts of problems reliably printing to my Brother 2360D when it was asleep, which was unusual. 

 

I forgot about the firmware v2.1.4.10 which I was running, because everything was working so well for me.

 

I applied this update and it's working again.

 

I don't really use HomeKit so I did not think it was related, but I guess it was. Hope this information helps someone else.

Message 22 of 114
Tutor

Re: OrbiOS 2.1.4 + Homekit

Hello!  The new Orbi software DID hose my HomeKit.  I've been problem solving for days now - most of my devices say "no response."

 

I'm pleased to see that there is a hot fix out, but my MacBook doesnt actually have an ethernet port, and I don't have a dongle, so what do I do?

 

How many days before a permanent fix is out, that will upload over the air?

 

Chad

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 23 of 114
Star

Re: OrbiOS 2.1.4 + Homekit

Chad, 

 

Just download the img file(s) to your Mac, login to your Orbi, Advanced, Administration, Firmware Update, Manual. Do the sat first, when it’s rebooting do the router. No dongle or hard connection needed. It’s working great for me. Good Luck. 

Message 24 of 114
Tutor

Re: OrbiOS 2.1.4 + Homekit

Great!  I did it and it worked.  (Some article said it needed an ethernet connection.)

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 25 of 114
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