Forum Discussion

Follower

Apr 11, 2018

RBR50 Speed Test Failing

Can no longer use the ORBI app on my iPhone to condust a speed test. This problem just started within a week. When I try I get: Connection Failed If the problem persists, try rebooting your router...

Troubleshooting

FURRYe38

Guru - Experienced User

Apr 13, 2018

https://community.netgear.com/t5/Orbi/Connection-Failure-on-Speed-Test/m-p/1550252#M28113

Run any speeds tests with a PC and a browser or the Ookla speedtest.net from a mobile phone until the Orbi app and any onboard router apps are fixed. NG is aware of the issue. This is a service issue with NG.

TVman wrote:
My speed test is repeatedly failing. Re-booted, as suggested. No luck. Would like to have it restored.

CatherineA949

Guide

Apr 17, 2018

My Speed test just worked today after being out for over a month! Anyone else’s working?!! Try it! Thanks! Someone was listening!

Kimlavorgna
Initiate
Apr 17, 2018
Yay.....mines working too...Finally !!!.
- CatherineA949
  Guide
  Apr 17, 2018
  That’s great news! Anyone else’s working?
  - TreborNewob5
    Guide
    Apr 17, 2018
    Hallelujah at last it's working again.
    I wonder how many people paid for premium support only to be told there was nothing they can do?
    Don't forget to give honest feedback to netgear?
    They must learn to support us (all customers)!
    Until the next time:)