Surface Book Wifi shows "No Internet, Secured" after connected to Orbi wifi

[lu8890]

new setup.  My macbook, iphone, and ps4 connected just fine.

However, having trouble with my surfacebook pro.  I am able to connect to the wifi, but it just showing "No Internet, Secured" after connected, and don't have any internet connection.  Is this a known issue?

Thanks

Tommy

[FURRYe38]

Are you using a static IP address ON the Surface? Ensure it's set up for Auto Obtain IP addressed and not static under networking settings. Besure to clear out any wifi profiles as well the set up again. 

[lu8890]

Hi FurrYe38, thank you so much for the quick response.

No, my surfacebook pro is not set up for static IP.

Thanks

Tommy

[FURRYe38]

Try disabling MIMO, Daisy Chain and Fast Roaming and IPv6 on the router. 

Disable IPv6 on the Surface as well. 

If this doesn't work for the Surface, run this quick test on the Orbi router with the Surface, temporarily disable WPA security (none). Connect the Surface, does it connect and get internet? If so, change the Orbi router back to WPA and PSK setting and test again with the Surface. Then try WPA2 and AES Only and again test the surface. 

Let us know how this turns out.