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Forum Discussion
TV's wont connect to new orbi router. Everything else does.
Opened case with ORBI customer support but have not heard back. Contacted spectrum - said to contact ORBI. Tried everything suggested through TV prompts and everything I could find online. Nothing ...
Can you please give details of what heppens when you try to connect the TV to Orbi.
At which stage to you get issues? Do you reach to selecting the Orbi wireless network?
It usually says “unable to connect to wireless router”. One time it did say “connected to local network but cannot connect to Internet”. The network shows up but won’t connect.
- This can happen if the TV was connected to Wifi previously on another router using the same SSID. If there is an option in the TV to “reset network settings” then please try that so the TV will forget previous network settings.
You can also try setting a static IP address in the TV. Regarding the first poster's question, the modem model posted is a telephony enabled modem without router. No router conflict. Samsung TV's can get finicky about new hookups. When I got my Orbi over a year ago, I fired up the 2016 8 SeriesTV I had the same issue as described by the first poster. Even though I was using the same SSID as before, the TV refused to hook up. I did the normal thing and reinstalled the network, to no avail. I believed there was an issue with the local host that Samsung was using, but really was not sure what was going on. I decided to let the TV really reboot, pulled the power plug and waited 30 seconds and reconnected. Tried again, and went through the internet hook up steps. It connected. There is not enough proof here to say this was not coincidence and this is a fix, but those are the results I got.
Have you checked the access control settings? Do you have access control enabled, and block new devices as the default setting? If so, then any new (to your network) device you connect will connect to the wifi but be blocked from internet access. You won't be ablethis from your device unless you're able to open a web browser and try to open a page there, at which point you'll get a notice in your browser saying something to the effect of, your internet access has been blocked by your router, and to please contact your administrator.