M4300 with PTZ optics problem

[JohnT82]

Hello all,

It's the second time that I send for help in the community.

The situation is that, we have bought and installed, three m4300 series switches. He have also install five PTZ Optics cameras. We have configure 4 different VLANs for the whole project. One VLAN is configured as NDI VLAN, unfortunately we facing problems, especially with the cameras. The cameras are freezing or lose the signal. Is there any correct configuration for NDI to follow to see if we have made a faulty config or is another problem?

Thank you in advance.

John

[LaurentMa]

Hi @JohnT82 ,

Please send an email to ProAVDesign@netgear.com so that one of us can help you configure correctly. Please add the link to this thread so that we know. Also please attach the tech-support file of our M4300 switch to the email (GUI you can go to Maintenance\Export\HTTP File Export\tech-support in the dropdown menu list - click Apply (it triggers the download of the tech support file on your PC).

We have NDI-Newtek profiles ready to use on our M4250 AV Line switches, that were approved by Newtek here: https://www.ndi.tv/marketplace/?network-products

The ProAVDesign team will help you replicate the configuration on your M4300 within your NDI VLAN.

Regards,

[JohnT82]

Hi Laurent,

Appreciate your answer, I will send an email to your department to help me out with the configuration.

Thank you again!