Orbi WiFi 7 RBE973
Reply

Readycloud only downloads a 1k file

coalition
Tutor

Readycloud only downloads a 1k file

Inside of ReadyCloud browser version all of my MSWord documents are downloading as 1k corrupted files.

 

I'm using Chrome browser and Windows 7.  Also does not work on Internet Explorer.

 

<?xml version="1.0" encoding="utf-8"?>
<request moniker="/root/devices" method="upload" code="1">
<body type="download">
<guid>7d17b917-f73f-41a0-8f5f-a372e15c13da</guid>
<value><![CDATA[********file name here************.docx]]></value>
</body>
</request>

Model: RN31400|ReadyNAS 300 Series 4- Bay
Message 1 of 5

Accepted Solutions
Retired_Member
Not applicable

Re: Readycloud only downloads a 1k file

Hello coalition

 

What is the version of ReadyNASOS  running on your NAS device? I think ReadyNASOS 6.6 has already fixed the issue.

 

Other users reported the same issue and they confirmed the issue is fixed in ReadyNASOS 6.6. Please check the following forum link

https://community.netgear.com/t5/ReadyCLOUD/Can-t-download-quot-public-quot-files-from-ReadyCloud/td...

 

View solution in original post

Message 3 of 5

All Replies
YeZ
NETGEAR Expert
NETGEAR Expert

Re: Readycloud only downloads a 1k file

Can you please contact us at readycloud@netgear.com so we can help to check this issue? Thank you. 

Please include this post link in the email: 

https://community.netgear.com/t5/ReadyCLOUD/Readycloud-only-downloads-a-1k-file/m-p/1159753#U1159753

 

Message 2 of 5
Retired_Member
Not applicable

Re: Readycloud only downloads a 1k file

Hello coalition

 

What is the version of ReadyNASOS  running on your NAS device? I think ReadyNASOS 6.6 has already fixed the issue.

 

Other users reported the same issue and they confirmed the issue is fixed in ReadyNASOS 6.6. Please check the following forum link

https://community.netgear.com/t5/ReadyCLOUD/Can-t-download-quot-public-quot-files-from-ReadyCloud/td...

 

Message 3 of 5
coalition
Tutor

Re: Readycloud only downloads a 1k file

I updated the firmware today and am now able to download my files again.  Thank you for the tip.

Message 4 of 5
JennC
NETGEAR Employee Retired

Re: Readycloud only downloads a 1k file

Hello coalition,

 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 2710 views
  • 0 kudos
  • 4 in conversation
Announcements