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Re: Readycloud for Mac OS

Jdotcox90
Guide

Readycloud for Mac OS

I just purchased a macbook pro for work. I am not able to get readycloud to make it all the way through the installer.

 

It says installation failed when trying to install.

 

I am running Monterey version 12.1

 

Any help would be greatly appreciated.

Message 1 of 41
Jdotcox90
Guide

Re: Readycloud for Mac OS

Does anyone have anything that may help me? I can't seem to find this problem anywhere else.

 

Had a buddy download on his Mac, installation failed as well.

Message 2 of 41
Marc_V
NETGEAR Employee Retired

Re: Readycloud for Mac OS

@Jdotcox90

 

Welcome to the Community!

 

Can you post a screenshot of the error? This is for us to check if we need to file a bug, hopefully anyone on Monterey 12.1 will also post here. 

 

Have you tried contacting Support or creating a case on your mynetgear profile as well?

 

HTH

 

 

Message 3 of 41
Jdotcox90
Guide

Re: Readycloud for Mac OS

I have not filed a ticket or anything. I am an employee so do not have all of our admin info.

 

There are no codes. it just says installation failed. 

 

Had out IT specialist try to install as well and he was unsuccesful. I had a buddy with a newer macbook try as well, his failed.

Message 4 of 41
Marc_V
NETGEAR Employee Retired

Re: Readycloud for Mac OS

@Jdotcox90

 

A case has been opened and the appropriate team is looking into this issue. Hopefully we can get an update ASAP.

 

HTH

Message 5 of 41
Osmium
Guide

Re: Readycloud for Mac OS

i got the same issue... i have readycloud v1.6 and v1.7 that do work on mac but all the newer versions i cannot install. i tryed already on 4 diffrent mac's but they all have the same issue.

Model: RN426|ReadyNAS 426 – High-performance Business Data Storage - 6-Bays
Message 6 of 41
mkrt
Star

Re: Readycloud for Mac OS

i have the same issue, can't install. monterey 12.2

please fix this

Message 7 of 41
Jdotcox90
Guide

Re: Readycloud for Mac OS

Is there any update on this.

 

Thank you

Message 8 of 41
boris_005
Tutor

Re: Readycloud for Mac OS

I'm also running into this issue. Running a 2021 Macbook Pro M1X with macOS Monterey 12.2.1. 

Message 9 of 41
Dimson
Initiate

Re: Readycloud for Mac OS

Same here..... Please fix ASAP

Message 10 of 41
Tommo71
Aspirant

Re: Readycloud for Mac OS

Screenshot 2022-03-23 at 10.57.19.pngalso having the same problem, someone on here said that v1.6 & 1.7 work, is there a way to download older versions so that I may try them on MacOS Monterey?

 

Message 11 of 41
kaushald
Aspirant

Re: Readycloud for Mac OS

If Possible an you share the old verison file. So we can use the the ready cloud as of now its difficult to work without the desktop client

Message 12 of 41
Osmium
Guide

Re: Readycloud for Mac OS

I have 2 tickets open about this topic asking if i can have a older version of readycloud for mac.

So far they let me know they are working on this issue.

 

They seem to not want me to have a older version of ready cloud.

 

And yes i got 2 mac's running on v1.6 and v1.7 but i dont have the installation file of this older ReadyCloud 😞

My other 3 mac's and a few other people i know try to install the newest version of ReadyCloud. That one seems to not go futher then Installation Failed. 

 

i am sorry to let you all know this issue is already more then 3 weeks and so far no fix 😞 

 

Message 13 of 41
Osmium
Guide

Re: Readycloud for Mac OS

So far i tryed out to repackage the old App into a PKG file so we can reinstall it but that seems to not work 😞

 

Inside Terminal i used commands to download from Anywhere and install anything but also that seems to not help. 

 

i tryed this issue now on 7 macs with versions [11.4], [12.1] and [12.2.1] and on all these mac versions the latest Readycloud says Installation Failed.

Message 14 of 41
Tommo71
Aspirant

Re: Readycloud for Mac OS

@Marc_V 

 

Could you possibly escalate this case within NetGear please?  It's been ongoing for quite a while now and is alienating all Mac users.

 

Hope you can help.

Message 15 of 41
Marc_V
NETGEAR Employee Retired

Re: Readycloud for Mac OS

@all

 

This issue is currently under investigation, I will make sure to post an update once a fix or a new version is available.

 

Apologies for the inconvenience.

Message 16 of 41
mkrt
Star

Re: Readycloud for Mac OS

may this have something to do with M1 compatibility? forgot to mention that

Message 17 of 41
Marc_V
NETGEAR Employee Retired

Re: Readycloud for Mac OS

@all

 

Can you try to install this pkg? Please let me know if it successfully installs.

 

HTH

 

Message 18 of 41
Jdotcox90
Guide

Re: Readycloud for Mac OS

Says I cant download because not trusted

Message 19 of 41
boris_005
Tutor

Re: Readycloud for Mac OS

The app completes installation but I'm now getting a message that my fileserver is online but the VPN is disconnected. (See attachment) I think this might have something to do with M1 Macs as other employees are able to use the ReadyCLOUD app without any issues.

 

System:

MacBook Pro (16-inch, 2021)
Apple M1 Max

macOS Monterey 12.2.1

Message 20 of 41
Marc_V
NETGEAR Employee Retired

Re: Readycloud for Mac OS

@Jdotcox90

 

Please access and continue, if you still can't download it please let me know through PM.

 

So the issue not completing install is resolved for this build. 

 

@boris_005

 

When using the ReadyCloud portal can you access the NAS?

 

Have you tried rebooting or reinstalling the app?

Message 21 of 41
Tommo71
Aspirant

Re: Readycloud for Mac OS

I get the same, the app can't be trusted as Apple is unable to scan it for malicious code.

Message 22 of 41
Marc_V
NETGEAR Employee Retired

Re: Readycloud for Mac OS

Can you give me a screenshot of the error you are getting? @boris_005 was able to download and install.

 

 

Message 23 of 41
Tommo71
Aspirant

Re: Readycloud for Mac OS

Tommo71_0-1649079332107.png

 

Message 24 of 41
Marc_V
NETGEAR Employee Retired

Re: Readycloud for Mac OS

This link may help?

Message 25 of 41
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