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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
It's my job to try to help you guys as much as possible.
At the same time our warranty and manuals do clearly state that backups are important. We put a lot of time and effort into maintaining features to backup your data because we may have features like snapshots, anti-virus, bit-rot protection, RAID etc. but there are problems that those cannot protect against whether within or outside our control.
You can spend much more on a server than what you'd spend on our high end RR4360X and still run into problems where you need to restore from backup.
Before I got my first ReadyNAS I experienced data loss and I've learnt from that painful experience and work to do all I can to prevent others from experiencing that pain where possible or helping with learning the lessons from data loss in the unfortunate event that is experienced.
We're very disappointed with what's happened and we are working to make changes so that the cause of this particular problem is fixed.
We've already identified some changes to make to servers at our end and some changes that can be made to the firmware.
We pride ourselves on providing the best protection for data in the section of the NAS market we operate in.
We're adding additional RAID choices, namely RAID-50 and RAID-60 in the upcoming 6.7.0 release which provide a good balance between performance, redundancy and capacity for volumes utilizing large/huge numbers of disks.
mdgm wrote: It's my job to try to help you guys as much as possible.
This is of course appreaciated but your choice of words earlier was not. Backups of backups may be our responsibility but in some cases like me, our backup-backups are mearly a redundant usb drive that gets connected once a month if not longer and then powered down on a shelf. This will then result in hours of restore and at the least a month of lost data. That carries a cost!
Netgear's sympathy and support at this early juncture would be very much an appreaciated start.
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