NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Readynas Surveillance and Brickcom cameras
Hello all Readynas pro's!
I have huge problems with Surveillance addon and officially supported Brickcom IP camera OB-500Af.
When I search for IP cameras from my local network, I can find and add two of these cameras to
the Readynas Ultra 2 unit. Surveillance can also read correct resolution, frame rate, video format ect. But when I try to connect, it just thinks for a while and without any error message does not connect. If I go to Live View or use separate Surveillance Tool Kit for Windows, it similarly names the cameras correctly but when trying to connect it says "stopped". Have tested without firewall and antivirus. Any ideas?
I have huge problems with Surveillance addon and officially supported Brickcom IP camera OB-500Af.
When I search for IP cameras from my local network, I can find and add two of these cameras to
the Readynas Ultra 2 unit. Surveillance can also read correct resolution, frame rate, video format ect. But when I try to connect, it just thinks for a while and without any error message does not connect. If I go to Live View or use separate Surveillance Tool Kit for Windows, it similarly names the cameras correctly but when trying to connect it says "stopped". Have tested without firewall and antivirus. Any ideas?
4 Replies
Replies have been turned off for this discussion
- And to continue a little bit I have contacted Netgear Live support chat twice, we have tried with TeamViewer connection to solve this thing but no. It seems that Netgear experts are not too enthusiastic
to find the real issue but continue to mention about Interner Explorer 8 / 9 limitation. Yes, we tried also in virtual machine with Windows XP Pro 32-bit and IE 8 but no, that was virtual machine so I would
need to find a REAL computer with 32bit windows and Windows XP. Come on! It is year 2014 and Netgear is still selling this product!! It has to work with current browsers!
But nevertheless, I managed to find (!) an old computer from my customers corners with an Windows XP 32-bit and tadaa... It had the same problems with connection. So, no solution yet. I have tried
setting both static and DHCP address for Readynas and same for IP cameras. - You can run IE9 on Windows 7.
What resolution are you trying?
Can you downgrade your camera firmware to 3.2.0.3 to rule out incompatibility introduced by the camera firmware update? - Hello mdgm!
First of all, I'm so happy that you are now officially working for Netgear.
I have in my laptop Windows 8.1 so I'm limited to that. Otherwise as I said I managed to find old enough computer which runs Windows XP Professional and has IE 8 so this should not be the case.
I can ask from the Brickcom if they can send we older firmware and if there is a way to downgrade. Still I wonder what is the problem because Brickcom is 2nd layer ONVIF maker and ReadyNAS Surveillance
should support that at least (there is ONVIF option in the menu).
I have tried multiple resolutions, but the last one I tried was 1920x1080 if I remember correctly. I have tried also lower resolutions with lower framerate. - Hello.
Just to make it know that I still don't have solution for this problem. If anyone has any clues that I might try please let me know!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
