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Ultra Pro 6 - Shares not found - Suggestions? #20055875
So I begin my tale with an awful mistake - coming off jetlag after a 17 hour flight I attempted to upgrade my ReadyNas Ultra Pro 6 with some new 3TB WD30EFRX drives. In my haste I took out the first drive and began to replace the drive when I got a message that drive 6 had failed. Well I thought I took out drive 1 and I was in a panic and re-installed the drive I took out with the same drive. And removed a drive in another bay to install the 3TB drive when I got another error so I thought I better put the drive back in. Well I now know that was not the right thing to do. After a system shutdown and reboot I now have no shares found. The volume scan failed and seems I may have lost everything. I do have a partial backup but much was without a backup safety net as I could not afford to have another device of similar size as a backup. I do have the important files backed up but still much may be lost. Is there any hope - suggestions on what I should try?
7 Replies
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- Shutdown, label all drives involved as to what slot they were in at what time. Call support and have them get you registered up and give you a case number. They're probably going to have you boot into "Tech Support" mode and do some initial troubleshooting, then either forward it to a team lead or an L3 for actual work. Definitely did the wrong thing, playing musical drives with a RAID array is never a good thing, but as long as a resync didn't occur in the middle of all this we may be able to bring it back (may being the key word).
[Edit] If you get a case number post it in here and I'll keep track of it, make sure it gets to the right place. If for some reason (they shouldn't) a factory default or OS reinstall is recommended, ignore that, it really needs to go straight into tech support mode and touched by capable hands. - Thanks for the suggestion. I tend to do stupid things like this after long flights and this is a big one.
I will call tech support as you suggest but not sure which to contact as the support site is unclear. The online chat is now offline. When you say "call support" what is best path?
Thanks,
Mark - What country will you be calling from?
- USA
- Also when did you purchase the unit? If it is over 90 days since purchase and you don't have an active ProSupport contract you may wish to make an Online Submission (see link in my sig) as they would likely only offer phone support if you pay for it.
- Purchased March 2011 so past the 90 days. I will try the online submission link in your signature and keep this post updated as I progress. Thanks for your suggestions.
Cheers,
Mark - note to sligna
I did submit a case and have a case number (20055875) but no reply yet. I will keep you posted of any response. Right now just keeping everything off.
Thanks for your help.
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