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Orbi RBR50 - Samsung TV Connected to Network but not the Internet

Birchie
Aspirant

Orbi RBR50 - Samsung TV Connected to Network but not the Internet

Hi all.
Been a while getting around to fixing this issue. Samsung TV was previously connected via Wifi to the internet via modem.
After buying and connecting the Orbi the TV can’t connect to the internet but can connect to the network.
I troubleshooted with Samsung and discovered that I can still via Ethernet connect straight into the modem but something is blocking with the Orbi.
Any ideas?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 9
plemans
Guru

Re: Orbi RBR50 - Samsung TV Connected to Network but not the Internet

What modem do you have? 

Message 2 of 9
Birchie
Aspirant

Re: Orbi RBR50 - Samsung TV Connected to Network but not the Internet

Sagemcom
Message 3 of 9
Birchie
Aspirant

Re: Orbi RBR50 - Samsung TV Connected to Network but not the Internet

Through Optus. Australian telco
Message 4 of 9
plemans
Guru

Re: Orbi RBR50 - Samsung TV Connected to Network but not the Internet

Which Sagemcom? They make a lot of devices

Message 5 of 9
Birchie
Aspirant

Re: Orbi RBR50 - Samsung TV Connected to Network but not the Internet

Sorry mate crazy week. Sagemcom P/N 253688858,
Gateway F@ST NBN
Message 6 of 9
plemans
Guru

Re: Orbi RBR50 - Samsung TV Connected to Network but not the Internet

thats a modem/router combo device. 

it causes a double nat. 

What is Double NAT? | Answer | NETGEAR Support

 

have you tried putting the netgear in AP mode?

or the Fast device in passthrough/modem only mode?

Message 7 of 9
Birchie
Aspirant

Re: Orbi RBR50 - Samsung TV Connected to Network but not the Internet

No I haven’t I will have to try. Do I need to connect laptop via Ethernet to do this, just reading online method?
Sorry about the delay in getting back crazy week with work and kids
Message 8 of 9

Re: Orbi RBR50 - Samsung TV Connected to Network but not the Internet


@Birchie wrote:
No I haven’t I will have to try. Do I need to connect laptop via Ethernet to do this, just reading online method?


That's the easiest way to do it.

 

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check the section in the manual Use the router as a WiFi access point.


Message 9 of 9
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