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hendja's avatar
hendja
Aspirant
Sep 16, 2015
Solved

Wireless router

I have had a N900 wireless router for 3 months.  It ran out of tech support one week ago and quit connecting to wireless then.  I called Tech Support and they did some testing and said that there was nothing wrong with the hardware but the router wasn't 'communicating'.  They wanted to charge me $89 to extend my tech support.

I have:

connected directly to the internet

reset factory defaults

turned the router off and on multiple times

How can I get the router to communicate again?  Please help!

8 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired

    Hello hendja,

     

    Welcome to the community!

     

    Do you have internet access when you direct connect your computer directly to the modem?

    Are you just having trouble with the wireless connection?

    Try to see if this link would help get you back online.

     

    Let us know what happens.

    • hendja's avatar
      hendja
      Aspirant

      Elaine--

      I am trying this.   I have downloaded the firmware and installation instructions.  But  http://www.routerlogin.net/ won't open for me to login and continue.  I am hoping the site is just down.  I will continue trying.  Thank you SO much for trying to help me.

    • hendja's avatar
      hendja
      Aspirant

      P>S>  Elaine--I do have internet access when I plug my modem directly into my computer.  I am just having trouble with the wireless router.

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired

        hendja Check this link on how to get into the router settings. I assume that when you say wireless router that means whole router not just the wireless portion of the router. If that's the case, reset the router by pushing the reset button on the router for 10 seconds. After reset, follow the instructions that was given previously to reconfigure the router.

         

        Looking forward to your response.