NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

maxworrell's avatar
maxworrell
Follower
Jan 05, 2019
Solved

A7000 Genie application does nothing, cannot connect

This is VERY annoying. When I typed the model into the search box, it doesn’t even show up! Today I purchased the nighthawk AC1900 wifi USB adapter, model No. A7000. I put the disk in, went through th...
Apps
Troubleshooting
  • DaneA's avatar
    DaneA
    Apr 18, 2018

    Hi Jiheffe2,

     

    You can connect a PC directly to the Orbi Pro router then access its web-GUI and changed its IP address to what you prefer. 

     

    If the IP address of the Orbi Pro router was changed from 192.168.1.1 to 192.168.2.2 then you will sync wirelesly the Orbi Pro satellite, the Orbi Pro satellite will automatically changed its IP address to the 192.168.2.x IP range once it successfully synced to the Orbi Pro router.  

     

     

    Regards,


    DaneA

    NETGEAR Community Team

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 10, 2019

Hi maxworrell

 

Welcome to NETGEAR Community! 

 

Please try to uninstall and reinstall the driver and use the standalone driver (driver without Genie. Here's the link to download that latest driver A7000 Software Version 1.0.0.15 (Windows)

 

Regards, 
Blanca 
Community Team

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jan 13, 2019

    Hi maxworrell

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    Regards, 
    Blanca 
    Community Team