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Forum Discussion
SaltySalt
Aug 12, 2018Follower
Connection Issues with Wifi USB Adapter Model A7000
So ive had this Nighthawk Ac1900 usb wifi adapter and its seems to be working besides one issue. About every hour or 2 the adapter will randomly stop its connection and i wont be able to access the internet and will interrupt an online match in a video game i play. Whats strange is that the wifi signal will still show 3 bars on my desktop screen but will not be able to connect to the internet. When i check the adapter it self the blue LED will be turned off. This mainly occurs in the middle of a game and not often when just browsing the web or listening to music. Ive tried many solutions but none seem to completely fix the issue. Any help is appreciated thanks.
Hi SaltySalt,
Welcome to NETGEAR Community!
What is the operating system of the computer? Kindly run continuous ping while playing online game and observe if you'll have ping spikes. Please ensure as well that you have the latest firmware on your router and latest driver for your adapter.
Regards,
Blanca
Community Team
2 Replies
- Blanca_ONETGEAR Employee Retired
Hi SaltySalt,
Welcome to NETGEAR Community!
What is the operating system of the computer? Kindly run continuous ping while playing online game and observe if you'll have ping spikes. Please ensure as well that you have the latest firmware on your router and latest driver for your adapter.
Regards,
Blanca
Community Team- Blanca_ONETGEAR Employee Retired
Hi SaltySalt,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
Regards,
Blanca
Community Team