Netgear Genie software update not completing

Question

I have the Netgear Genie AC1200 WiFi USB Adapter - current software 1.0.0.36.&nbsp; I did a check for a software update and was informed Software version 1.0.0.39 is available.&nbsp; I have made several attempts to download this software; however, each time the update gets to 95%, then returns to 70%.&nbsp; It is not completing.&nbsp; Please advise.

Blanca_O · Answer

Hi&nbsp;FrankScar,&nbsp;

&nbsp;

Welcome to NETGEAR Community!&nbsp;

&nbsp;

May I please ask for the following information:&nbsp;

- Were you able to install WiFi Adapter using driver version 1.0.0.36?&nbsp;

- If so, do you have connectivity issue?&nbsp;

- Screenshot where it shows a new software update is available

&nbsp;

I checked A6100 product support page, the latest driver version is 1.0.0.36.

&nbsp;

Regards,&nbsp;
Blanca&nbsp;
Community Team

Blanca_O · Answer

Hi&nbsp;FrankScar,&nbsp;

&nbsp;

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
&nbsp;

Regards,&nbsp;
Blanca&nbsp;
Community Team

Herrjensen · Answer

Hey, I haf exactly the same problem. Got a notice in the Netgear Genie saying there was new software, I click it and it starts downloading, then a pop up came up saying I should click OK to download it and when I did that it failed to download further.
However, while trying to get screenshots for this post and thus waiting a bit before clicking OK, instead of doing it instantly like the other times I had tried, it actually completed the download and I was able to install without problems.
Seems weird if waiting a bit before clicking OK would be the solution, but it worked for me, and if nothing else I'd try a few more times.

Blanca_O · Answer

Hi&nbsp;Herrjensen,

&nbsp;

Thanks for posting this work around. Glad to hear that you got it working.&nbsp;

&nbsp;

Regards,&nbsp;
Blanca&nbsp;
Community Team

Forum Discussion

Netgear Genie software update not completing