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Forum Discussion
FrankScar
Jun 12, 2018Follower
Netgear Genie software update not completing
I have the Netgear Genie AC1200 WiFi USB Adapter - current software 1.0.0.36. I did a check for a software update and was informed Software version 1.0.0.39 is available. I have made several attemp...
Herrjensen
Jun 19, 2018Aspirant
Hey, I haf exactly the same problem. Got a notice in the Netgear Genie saying there was new software, I click it and it starts downloading, then a pop up came up saying I should click OK to download it and when I did that it failed to download further.
However, while trying to get screenshots for this post and thus waiting a bit before clicking OK, instead of doing it instantly like the other times I had tried, it actually completed the download and I was able to install without problems.
Seems weird if waiting a bit before clicking OK would be the solution, but it worked for me, and if nothing else I'd try a few more times.
Blanca_O
Jun 20, 2018NETGEAR Employee Retired
Hi Herrjensen,
Thanks for posting this work around. Glad to hear that you got it working.
Regards,
Blanca
Community Team