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Orbi WiFi 7 RBE973
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Netgear Genie software update not completing

FrankScar
Follower

Netgear Genie software update not completing

I have the Netgear Genie AC1200 WiFi USB Adapter - current software 1.0.0.36.  I did a check for a software update and was informed Software version 1.0.0.39 is available.  I have made several attempts to download this software; however, each time the update gets to 95%, then returns to 70%.  It is not completing.  Please advise.

Model: A6210|AC1200 High Gain WiFi USB Adapter
Message 1 of 5
Blanca_O
NETGEAR Moderator

Re: Netgear Genie software update not completing

Hi FrankScar, 

 

Welcome to NETGEAR Community! 

 

May I please ask for the following information: 

- Were you able to install WiFi Adapter using driver version 1.0.0.36? 

- If so, do you have connectivity issue? 

- Screenshot where it shows a new software update is available

 

I checked A6100 product support page, the latest driver version is 1.0.0.36.

 

Regards, 
Blanca 
Community Team

Message 2 of 5
Blanca_O
NETGEAR Moderator

Re: Netgear Genie software update not completing

Hi FrankScar, 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
 

Regards, 
Blanca 
Community Team

Message 3 of 5
Herrjensen
Aspirant

Re: Netgear Genie software update not completing

Hey, I haf exactly the same problem. Got a notice in the Netgear Genie saying there was new software, I click it and it starts downloading, then a pop up came up saying I should click OK to download it and when I did that it failed to download further.

However, while trying to get screenshots for this post and thus waiting a bit before clicking OK, instead of doing it instantly like the other times I had tried, it actually completed the download and I was able to install without problems.

Seems weird if waiting a bit before clicking OK would be the solution, but it worked for me, and if nothing else I'd try a few more times.

Message 4 of 5
Blanca_O
NETGEAR Moderator

Re: Netgear Genie software update not completing

Hi Herrjensen,

 

Thanks for posting this work around. Glad to hear that you got it working. 

 

Regards, 
Blanca 
Community Team

Message 5 of 5
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